London Woolwich (Royal Arsenal) hotel

I arrived at the hotel on the dawn of dusk. I laid eyes on Jody and immediately she helped

We arrived late at night and immediately had a bad feeling about our room, but reception was unoccupied. The room was in very poor condition, not clean and had a strange smell. There was mould in the bathroom and there were stains on the bedsheets. Personally, we felt unable to stay there and left after only one night. We voiced our concerns to the hotel staff in the morning and expressed the wish to check out. They simply told us we had to take up the issue with customer service to ask for a (partial) refund, which I did, but was then told by customer service that the hotel staff should have handled the case and that nothing could be done in retrospect. Unfortunately, I doubt I will be staying at a PremierInn ever again after this experience.

Well situated for Woolwich town centre and transport. My room quiet despite overlooking main road. Good shower but let down by basic soap and no other toiletries.

Wasn’t happy at all with our stay this time. I’ve stayed here many times before and it’s been fine. Perfect location for the Woolwich underground (5 min walk) . This was the first time I’ve brought my whole family. We booked 2 rooms for my wife and I and our two teenage sons. After booking online I immediately called the hotel to ask if we could have rooms next to each other. I was told that when you see a booking for two rooms you put the party’s rooms as close as possible. On the day we arrived we checked in one room early at a charge of £15!! I Don’t get that charge, if the rooms ready, and again asked if the second room will be next to ours.. the receptionist wrote this down on a post it note as the second room had not been allocated yet. After we dropped our bags in the room we noticed that there were no spare pillows. On our way out we told reception and was told they would place some in the room.. they never appeared! At the time of booking we had paid extra for a twin room. However when we returned back to the hotel at approx 11 pm to check in the second room we found out our second room was set up as a double! So we thought we would have a drink in the bar while they changed the bed configuration but we were told it was shut! So we had to wait in reception whilst they was changed.. and then when it was eventually ready we discovered it was on a totally different floor!!!

Third time here. Each time breakfast has been dreadful, poor service and grim food. The front desk staff were excellent.