London Woolwich (Royal Arsenal) hotel

The location is brilliant as its only 2 mins from elizabeth line station, 5 mins from dlr, overground station and uber boat. 5 mins walk from the thames with a quaint water feature aling the path and some lively pub restaurants. The hotel is family friendly with welcoming staff who are always happy to help. The rooms are of standard premier inn with all that you require and are clean and well equipped. There is slight road noise at one side of the hotel but not excessive, the other side is quieter due to being car park side. There is buildung works adjacent and beside the hotel taking place but there is no noise in the eveings from both areas and is kept as quiet as possible during day. We only ate at the hotel for breakfeast which was good. It was a standard premier inn buffet breakfast which was well cooked and plenty available items,all which were quickly refilled if they became empty. The staff in the retaurant were all friendly and helpful and always made sure you enjoyed your breakfeast and were always available to help if needed. Overall a fantastic 2nd stay at Premier Inn Royal Woolwich and will certainly book here again. It is a fantastic base to explore London on a modest budget as it has brilliant transport connections and is only 20 mins to central London on the elizabeth line.

Great stay, very welcoming. Sharon was lovely receptionist super quick and efficient. Would defos stay again.

The hotel is so clean and the staffs were very kind. Sharon was so helpful during my stay.

I'm a regular user of Premier Inn's, but since the nearby Canning Town Premier Inn was full on this occasion, I booked into the Woolwich Arsenal hotel. Firstly, the good things, being there on the day of a tube strike, the closeness to the Elizabeth Line was a real bonus, albeit you have to navigate around the next door building site to get there. What staff I met were friendly. However, it wasn't up to the standard I've come to expect. Firstly, when I arrived there was nobody on reception, and a queue of people trying to use the automatic terminals to check in - one trying to read his reservation number off a laptop he was holding at the same time. I appreciate the automated check-in saves on staff costs, and with the app is pretty straightforward for regulars, but you do need a person there to help people who struggle with the terminals. The real problem at the hotel was the cleanliness. Whilst the bed was fine, in my room both the chairs had clearly had some sort of spill on them, and needed the upholstery properly cleaning, similarly the chair in the restaurant also had clear signs of liquid damage. Whilst the shower itself was clean, the bottom of the fixed screen was mucky, and as with a lot of the properties where the bath has been replaced with the fixed screen, what looks like water damage where water has gone through the open part and damaged the skirting boards. Whether it was broken or not I'm not sure, but the bathroom extractor fan didn't seem to be doing much extracting! Aside from that it was a good stay. Although the hotel was busy, breakfast in the morning was swift, and I could get to my appointment the next day in good time thanks to the convenient Elizabeth Line station.

I arrived at the hotel on the dawn of dusk. I laid eyes on Jody and immediately she helped