London Wembley Stadium hotel

I have been staying here since May every week for work since it is very close to my work location. My staff that commute long distance as well have also been staying here. Across the UK my company probably spend over 100K a month on accommodations for staff working away from home on our projects. Staying at this particular Hotel, I have had issues with Housekeeping stealing items from my room, with no effort what so ever to take accountability, or responsibility for their staff. Recently. My weekly reservation was not correct and they got the dates of my stay wrong. At reception , at check in, one of the front desk staff revised the reservation and assured me everything was fine. On my last night there , I went to go to my room after work, and my key did not work. The same staff member that helped me at check-in was not there , and the guy at front desk said my reservation was still not sorted, despite the assurance I had hat it was all corrected and well. The font desk guy refused to help my, and when I asked to speak to the manager , She refused to come out and speak with me ,or help. In the end , my Boss ended up paying for another room. Absolutely no customer service, or credit for the date that was booked erroneously Most of the staff at the front desk staff are very nice, and helpful. The manager who refused to help me is rude and indifferent and does not belong in a hospitality job! Elevators are broken more than operational, they are dirty, hallways carpets are filthy . premier "Plus" rooms have dirty windows almost always. This hotel also has 13 floors and only 2 lifts were working on Thursday. I never received a credit for the room I paid for and never stayed, and I never got s stolen my property back. Hotel over all is ok. Some rooms stink like cigarettes .

Great hotel. The location is great. And the attention from Melzer was ideal! A great profesional! I would recommend this place for sure!

They promise a perfect night sleep didn't happen fire alarm went off 3 times at 1am. When speaking to staff the next morning this happened because someone had a shower.

Stayed here last minute when our booking at the ibis was cancelled. Had a great experience from start to finish. On arrival we were greeted by a friendly member of staff who found us a great room overlooking the Stadium he gave us all the info we needed and booked us in for breakfast as he said it may get busy ! The room was fine a little tired but nothing that affected our stay it was clean and contained everything we needed. The bed was large and comfortable had a good nights sleep and the extra pillows were appreciated! The tea and coffee making facilities were a nice touch, The Air con cooled the room ok and the shower in the morning was perfect! The rooms seemed quite soundproofed especially as we were there to see Oasis and everyone in the hotel were in a hyper mood afterwords. The bar area looked nice and modern but was really busy due to the gig ended which is understandable. Breakfast was very good we went down about 9 it was busy but not packed lots of choice and the food was fresh. I especially liked the veggie sausage and bacon options a very welcome touch ! The hotel felt safe and relaxed,Check out was easy and all the staff were amazing will definitely stay here again without a doubt!

Great hotel! Staff were so lovely. From the minute we arrived the staff were all really friendly, polite and helpful. Very quick to serve but didn’t feel rushed, just very efficient. The room was lovely, good size, tea & coffe facilities and you could help yourself to extra tea, coffee etc in Reception, not restricted like some hotels. Location was perfect for us, right next to Wembley, shops & tube Breakfast… delicious! Choice of eggs, cooked breakfast, toast, crumpets, pancakes, cereal, fruit, yoghurt and probably more I’ve forgotten! The only reason for not giving full stars is the bathroom could have been slightly cleaner, however we’d definitely stay here again for a concert at Wembley.