London Wembley Stadium hotel

I went with a family member to attend a concert at Wembley. Check-in was good - I had to use the desk. The lady was very friendly and quick with her service. We were put in an accessible room (we don't need an accessible room but it was the last available). The view was nice and we slept well. I do think cleaning could be improved. There was a lot of hairs on the bedding, extra pillows, sink and hand towel. I also had to clean the toilet seat - it didn't look like it had been wiped clean from the last guest. I think communication and crowd control could be improved when guests are returning from Wembley Stadium. There was a giant queue up and down the street leading into the hotel and nobody knew why! When I enquired it was because guests were waiting for the lift (fair enough). However nobody was communicating that the stairs are an option! I felt so rude pushing past that queue to use the stairs but there was no chance I was waiting in that queue for nothing. I don't really think this hotel is value for money - it's charges based on location alone and I was a bit frustrated I payed over £300 for 1 night when I've visited other cheaper Premier Inns with better cleaning.

Room was clean and tidy. Aircon was great. Breakfast was as expected, hot and cold options, when we went for breakfast about 9/9-30-ish we were guided to a table immediately, no waiting. 2 of the lifts were fault which was a bit annoying being on the 8th floor as we were the to attend a gig and the hotel was full, but these things happen. The staff were all extremely pleasant. Over all it's what I expect from a premiere inn and id have no issues re-booking

Amazing hotel, lovely staff, great location. I cannot recommend this hotel enough! A great view overlooking Wembley Stadium, perfect for gigs. Already planning our next visit.

We chose this hotel as air conditioning was available, although the air con worked reasonably well it's set on a timer that can't be altered so in the hot weather (with no opening windows) it turns off after so long this then turned the room into oven waking us up and having to turn lights on to see the controls and reset it, by the time the room cools down the air con switches off and you need to do it all again! I would recommend eating elsewhere as the food is very substandard, all was frozen and the microwaved before being thrown in front of you, drinks served in plastic cups.

Paid for a Plus room but was given a standard one, then needed a new key card. Security could be friendlier when asking for booking references. Pretty sure my headphones went missing from hold luggage, but no response from the hotel when I emailed to check with housekeeping / reception. On the positive side, the breakfast team were lovely. Overall, something just didn’t feel right – especially as I’ve since seen other guests report similar experiences from yesterday. The location is good though. The phone line doesnt work after virtual assistant, it rings twice and then cuts dead.