London Waterloo (Westminster Bridge) hotel

Having stayed in many Premier Inn’s previously, this didn’t quite hit the mark for us. We had booked a family room, but the room allocated was far too small to be sold as a family room. There was the usual double bed, the sofa converted to a single bed and a fold up bed completely squeezed in at the foot of the bed, under the telly, which would only fit a small child. This was clearly a double room at best and should not have been sold as suitable for family with 2 teen children. Our room was also not ready at the 3pm check in time. We arrived early (2pm) to make use of the advertised £15 early check in, but this was not available. Whilst frustrating, we accepted that this was one of those things - and we were told we could wait downstairs in the (closed) bar and restaurant whilst the room was prepared, which we were advised would be around 2:30pm. However, the room was not ready until 3:10pm (and floors still wet) so after the standard check in time. Frustrating as we had a very short turnaround time in the hotel before we had to head out again. (Let’s not mention the price of the refreshments in the vending machine!!) Disappointed in this PI experience, not what we expect nor are used to from our PI stays to date.

Clean and comfortable accommodation. Very convenient for Waterloo stations ( underground and overground). Close to the South Bank and Westminster.

Was perfect for our needs right between Waterloo Station and Southbank. We walked to Westminster Abbey in 15 minutes which was great. Air conditioning was a lifesaver in heatwave! We slept really well, soundproofing was great. Could see London Eye from our window. Bathroom and shower great. Breakfast buffet was excellent. All staff helpful and welcoming. Stored our cases for the day after check out (free of charge) when returning to collect them we were exhausted from the day exploring in heatwave and staff said for us to sit in reception and cool down with complimentary drinks for a while, before walking to station for our train. I highly recommend the hotel and would very happily stay again.

From booking to departure the experience was very good. Booking was simple and I was kept informed, via emails, on what to expect during the stay. Check in was easy, didn’t use the automated check in as had early check in but the staff, on reception, were friendly and helpful. The bedroom was comfortable, the air conditioning was an absolute bonus. Evening meal was delicious and breakfast was efficient and easy to negotiate. Late check out was a nice addition. All in all my little party were very happy with the stay and staff.

The room and bathroom was clean. Though our room is a little compact but its enough for me and my son. There are more option for bigger room. Breakfast was consistent with full English breakfast with additional charges. We tried to check in via the machine, but gotten some errors and have to wait for the 1 manned reception to assist us. It was check in time, hence there were a few groups of guests waiting to check in due to the machine error. If you need to seek for the reception's assistance, may need to time it properly and avoid peak timing.