London Waterloo (Lambeth Road) hotel

The location is great so handy but the staff are just the best part of the hotel - from check in the lady was so helpful and made our son feel like we were staying in the ritz - we ate at the hotel and the evening staff were so kind and chatty Breakfast was great The room was lovely and clean and the kids bed was a good size Will definitely book again when we next need to stay over in London

Lovely staff, lovely rooms, comfy beds. Only criticism is the shower was dirty and the food in the evening just seemed to be something that had been reheated and really wasn’t great quality

Great location and price. We are a family of four. The room was very nice though the supplementary beds....not so comfortable, specially for our older boy. Carpets in some parts are dirty, and we also have a problem with the towels, we asked for new ones and we got some dirty towels as well (solved the next day). Breakfast good and lots of options.

Great location, just 10 mins walk to Big Ben and great views from the bedroom and landing windows. Perfect location and very exciting for my kids. We ate here for 2 nights for ease, food was fine. Breakfast plentiful and lots of options so worked well for us. I found the pricing difficult to understand though. I’m a solo parent and seemed to be paying extra for my three children’s breakfast (even though supposed to all be free) - this was for the evening meal deal and then breakfast combined. They didn’t seem to do a kids meal deal which I think was the issue. Staff tried to work out some sort of deal for me, but in all fairness paying £65 for an evening meal including a drink and some deserts plus unlimited breakfast really isn’t anything to complain about!! All in all a great stay.

Only good thing was location. Would not suggest any one stay here especially eat at the restaurant it’s the worst meal we have had. Rooms dated and unclean, shower more of a low powered drip. Staff over worked.