London Waterloo (Lambeth Road) hotel

Every single member of staff encountered was exceptional, from the reception, bar staff and chef, this is usually unheard of!

Great hotel in an ideal location with underground 5 minute walk and major tourist attractions within 15 minute walk. Rooms are modern and very clean and was good value for money. Very good breakfast which was free for kids.

Hotel staff are very friendly and helpful. Always smiling and willing to assist. Family room was clean and tidy, with travel cot set up on arrival with no issue. Good variety of food at breakfast, however quality of hot food was a bit hit and miss. Only had 1 lift of a possible 3 working, making it very frustrating trying to get up and down to/from 5th floor with 3 children (including a pushchair). Would stay again, however there is room for improvement.

The overall friendliness and cleanliness was fantastic in the hotel delicious food very Helpful stuff and I would definitely come again

Hi, If you plan to book a room with this premier inn please re-think your options. The bathroom has issues with the ventilation. If you go to the toilet, all room will stink..we found used glass cup under the bed when we got to the roo.. I came to this place with my brother and his family. The room they gave him was dirty, wet used towels, lipstick on the used glasses, bed undone and dirty. The manager called it a "glitch ". I am currently going through the second day of food poisoning. Their food is either overcooked or undercooked. Eggs were overcooked, omelette with green cunks in it. Sausages, mushrooms and hassbrown gave me a "lovely" food poisoning. My husband had an upset stomach too after having breakfast here. I am "lucky" that our children are ok. This is just because they had pancakes and chocolate spread. Although even with them, we had to replace couple of them because some pancakes put on display for guests to have them, were still frozen. My husband found an used, empty jelly pot in a cup that was in the coffee area for people to make themselves coffee. When we showed the lady who was overseeing everything she rolled her eyes and left.. Awful experience and will never ever recommend this place to anyone. It ruined my holiday and of my children too!! Please go somewhere else. We went to other premier inn s and we never had an issue with the places we went to but this is horrible!!