London Wandsworth hotel

So I think i had a racist experience there? I was there with my parents, (for context they were here to drop me off for my masters) and we were staying here because it's near my student accommodation. The dude checked us in (i think he's a manager there? not sure he was the only one wearing a different uniform) and he asked us to see our passports (until that it's fairly normal procedure) but later asks us where we were heading next. Now, this would have been fine if it was in a conversation, but he asked us in a very interrogative way, so I got confused and asked, "what do you mean?" and he asked "Where are you heading off next?" So I said, "I guess I'll be here for college and my parents will be going back home?" and he said, okay. then he said, "it's a legal requirement for us to ask." That was the part to which I got even more confused because we stayed at a couple more hotels before this in London and we have never been asked that question. then me being petty, I googled and there is actually no legal requirement for them to ask that question. My dad said that's because he saw our passports and thought we were going to stay here....i got so mad because even the immigration officer at the airport didn't ask questions like that! The other staff were quite nice though it was only that one manager. I asked him to make my extra bed for me and he said, "I'm going to warn you, I'm not great at housekeeping" and proceeds to literally barely make a bed for me and leave. idk if he just didn't like me or if he treated all the other guests the same way. breakfast was ok, wouldn't recommend if you're going to stay for a week like I did. was also expensive for a budget hotel? i paid like 150 pounds per night. Maybe because it was on demand? I don't know, but i wished i stayed somewhere else. Ruined my whole damn mood.

I've stayed here many times without issue but this time I was very disappointed. On arrival it took forever to get our room key as the machine was broken. They eventually let us into our room and we had to go back later to get our key card. The room had a horrible smell. There was construction work taking place with scaffolding all around the building which in itself wasn't an issue but there was an intermittent banging noise going on all night for both nights of our stay so I didn't sleep very well. However the staff were friendly and we enjoyed the cooked breakfast.

What a nasty experience! Waited for too long to checkin and the lady at reception didn’t even bother to be polite. She was busy in her phone and gave us keys that were faulty. When we went back the gentleman just smiled and tried to cover the fault by giving lame reason. We planned a dinner with my grand parents and could not find anyone in restaurant! It was an awful weekend at Wandsworth.

Awful. We asked 3 times to get the cleaned - never happened. So much for all the posters scattered around telling you how easy it is to get clean towels etc.

We'd booked a premier plus room for three nights - two occupants. On arrival, there was only one hand towel and one hand towel in the room, so extras had to be requested. The room was a good size, and the bathroom was very clean with a good shower. However, the extractor didn't work, which resulted in the room steaming up quickly. Our room wasn't cleaned on our first day, despite us getting reception know at 11.15am (you have to let them know by 12 noon if you want it serviced). We requested a clean the next day, but on returning to our room to get ready for a wedding we were attending it hadn't been done again. I located a very helpful employee called Leo who provided me with some clean towels and assured me that he would instruct someone to clean it after we had gone out. This was done, so thank you Leo. It appeared there was a shortage of cleaning staff and staff in general. I'd dropped something on the floor as we were leaving to go home, and under the bed there was dust and rubbish left by a previous guest! I'd contacted the hotel twice prior to arrival about an issue, and they didn't give me the courtesy of a reply. So, plus points: Great location, good sized room, reasonable price. Minus points: lack of basic cleanliness, basic maintenance, and basic communication skills. It's such a shame as the basics let down what could be a great hotel.