London Wandsworth hotel

One one bed sheet and towel in room for twin beds had to drap sheet over both single beds and one towel and hand towel Was given extra items but not much customer service and only offered a soft drink for inconvenience.

Denisa and teresse on reception were very friendly and accommodating. Good food in the restaurant and a nice room

I stayed at the London Wandsworth Premier Inn on Thursday 19 March where I had booked two twin rooms for myself and three other female colleagues while attending an award ceremony. Unfortunately, our experience was extremely disappointing and concerning. Upon arrival, I specifically asked reception staff to reassure me regarding the safety of the hotel, and I was assured that the premises were secure. However, during our stay, we encountered several issues: * There was a strong smell of cannabis in the corridor and cigarette smoke in the lift on our way out to the event. * On returning at approximately 1:30am, we were alarmed to find intruders to the hotel wandering the bedroom corridors, with night staff in the process of escorting them off the premises. This made us feel unsafe, and we felt compelled to barricade our room door. As a result, we did not sleep properly. * The following morning, both rooms experienced serious issues with the showers. One bathroom flooded, while in the other, water was leaking from the ceiling and through a light fitting, making it unsafe to use. A member of housekeeping advised that this “often happens” when contractors check for legionnaires disease! I reported both the security concerns and the shower issues to reception upon departure. Given the seriousness of these issues—particularly the safety concerns and unusable facilities—I asked for a full refund for both rooms and an investigation into the security issues. Their ‘guest relations’ is atrocious and this complaint is ongoing with me being fobbed off by numerous different people saying the hotel hasn’t responded to their email! Given the seriousness of the complaint I find this totally unacceptable! Avoid this hotel at all cost!

I recently stayed at Premier Inn Wandsworth, London on 15 March and would like to thank Denisa B for her outstanding service. She was managing both reception and the restaurant area on her own, yet as soon as she saw us, she immediately came over with a warm smile to check us in. After a long day of travel, we really appreciated how smoothly and quickly she handled everything, while still taking the time to listen to our needs. She allocated us a lovely quiet room, which made our stay feel incredibly comfortable, like a home away from home. What truly stood out was her professionalism, efficiency, and genuine care for guests, even while multitasking. Denisa made our experience memorable, and we are very grateful. She is a real asset to the team.

Manager , AWESOME. Night staff. Great. Front desk OK very disappointed with my stay ...house keeping 1 out of 5 rude and do not do a good job of cleaning. Request cleaning room was ignored on several occasions. Noise from room above unbearable..had to leave 1 night early out of my paid nights. Would love a refund...but don't expect to Not good experience. Made request for room cleaning after 4 days went out at 8:30 a.m. on Monday got back to the hotel at minutes to 1:00 a.m. on Tuesday and my room was still not clean I had to sit in the lobby at that time of morning tired just getting back from my nephews funeral and wait for them to change my sheets and towels I was very disappointed always having problem getting my room taken care of we had 3 rooms.