London Twickenham Stadium hotel

The check in was easy and the beds were comfortable. The bathroom was in poor condition and in need of refurbishment. There was black mould on the bath seal and on the grout between some tiles. The sink was not thoroughly cleaned with tarnished chrome fittings. The shower had a leak in the pipe above the shower head so when I use, the water from the pipe sprayed on the ceiling before soaking the bathroom floor. It was evidently now a new issue due to the damp damage o. The ceiling.

We booked 2 rooms in this hotel for 4 night as we were attending a family gathering nearby First the postive ! Staff are lovely .. very kind and helpful & breakfast next door is lovely .. but unfortunately that’s were it ends The smell in both our rooms was just vile !! We would have checked out immediately only we were busy for 4 days with family commitments so didn’t want to cause any issues ..I asked prior to arriving for our rooms to be cleaned daily ., I also asked the day we checked in .. it was noted on system .. on our first full day when leaving hotel I said our rooms are ready for cleaning we’ll be back around 5pm to get ready to go out again so rooms will be cleaned ! All agreed ! To our horror when we arrived back no rooms were cleaned ! We had to ask again and wait 30 mins to have them done .. the next day one bed was made one wasn’t !! It was just shocking The rooms are literally the worst I have ever stayed in ! The bathroom is a health hazard ! The floor is like walking on a water bed ! I honestly have no idea how a chain like premier inn get away with this level of accommodation.. I had a constant headache from the smell ..

FAR FROM A PREMIER EXPERIENCE. Exorbitant rates for a poor quality experience. Uncleaned room; Messy best describes it. Despite requesting my room be cleaned for the second day of my stay, it was not. I cringe to think I may have been given a room that was not even cleaned on the first day!! Clearly, the staff puts out only a bare bones effort for their guests.

The hotel is tired, our bathroom was awful. There was mould on the tiling and the paintwork was damaged. We were not happy that the door between reception and the rooms was propped open ensuring that there was no security at all. Parking was fine, plenty of spaces. The pub that was attached, although not part of PI, was okay although prices of lager, £6.85, was ridiculous. This isn't even London, just a suburb. As for the WiFi, I give in with these people, when they say 'Ultimate WiFi' and it's 8Gb that's laughable.

Reception staff friendly & helpful. Pub next job very welcoming. Room quite grubby! However….don’t ever plan a stay in a heatwave!!! We had 2 fans thankfully, which is the only reason I didn’t pack up & drive home. It is insanely hot, sticky & uncomfortable. Felt like sleeping in a sauna! Room temp was 31!! If I’d of had another night booked, I’d never of stayed….they definitely need to sort air con.