London Tower Bridge hotel

Exceptional staff. Attentiveness and empathy from all staff was very good. Catherine at reception and Maria in the restaurant deserve mentioning in particular. The rooms themselves could do with an investment. Our first room had a poorly designed window that trapped moisture and did not ventilate properly. The manager kindly moved us to a better place.

Love this Premier Inn! Staff are great, food has been great, room is what you would expect from a Premier and the location is great for us too.

Seriously unimpressed by Premier Inn on this one. We booked a family room (4 of us), specifically because it was advertised with AC and it was a very hot period. If it didn't have working AC we would have stayed somewhere else. When we arrived (late), after a full day in London, we were given our key card and found that the AC was broken. When we asked front desk about it, they admitted it had been broken a while. The room was also super dated, and the spare beds unmade. Felt incredibly dated. I asked that we get moved, but they didn't have any more space family rooms, so the only solution was to transfer our booking to a double room, and for us to book and pay for a 2nd room as well. They said they aren't able to process refunds in person anymore, but if we were to get in touch with their customer care team via their Good Night Guarantee policy, we would get a refund as we were effectively forced to pay for another room. We immediately did as suggested, and after waiting about 3 weeks for a reply, they said that they wouldn't refund us ANY of the cost, because the on site team were able to transfer our booking. They even said they didn't advertise it as having AC - so I had to send them a screenshot of the website to prove it. In fairness the guy on the front desk was really apologetic and did what he could, but the attitude from the customer care team is outrageous. Not happy, and complaint still ongoing. Premier Inn's team's attitude is super unhelpful and frankly has ruined the brand for me. We always use their hotels on city breaks with our kids as well, so it's a real shame.

Room was spacious and quiet ( once I closed the window). There were actually instructions on how to control the room temperature 🥳! Breakfast was great and Maria who works in the breakfast room was so smiley and helpful she brightened up a bit of a grey London day!

Good location.Room poor for price. Weird loud noise coming from the air con at various intervals even when it’s switched off. No nice amenities in the room. No fridge. No bottled water. In summary. The price of this room seems pretty standard in London but takes the pi*s anywhere else in the UK for standard of the room. Busy main road outside too so very little sleep. Shower also poor.