London Tolworth hotel

A newer Premier Inn, easy to find, good underground parking facilities (if a little dimly lit). Attentive staff throughout our stay, good room, comfortable bed, good breakfast, nothing bad to report. Our second stay here, & will be doing so again !

First day was an absolutely disaster - check in chaotic, misinformation about the car park and an appalling meal. Food was good but we waited over an hour for it despite chasing and chasing. My son didn’t get fed at all as it just didn’t turn up. Starters were both wrong but we didn’t complain as we were so hungry. Took 40 mins to get a drink and we had to chase these (including milk. Who waits 40 mins for a glass of milk?!). I asked for rosé wine and was given red because they guy said he didn’t know what rosé was. Got three versions of the bill. All wrong. Paid the third one just to get out of the restaurant to sort in the morning. THAT SAID…. We spoke to the morning duty lead who was very apologetic. She sorted the bill, sorted out parking and guaranteed a better second night’s dinner… which was fabulous. So we got there in the end, but my god, we honestly thought we were in some sort of reality tv show to see how far you could push customers until they cracked! Room was clean. Bed comfortable. It was just very hot in the room as I don’t think the temp system was working.

Very good location great for Chessington, the car park is directly underneath the hotel and the hotel has adequate WiFi

Just returned from a 3 night stay. The hotel is fine, comfy, clean, and a short walk to the train station. 25-30 minutes into Central London. Never heard any noise, so I got a good night's sleep. We did get someone chapping our door at 2240 on Saturday, but we assumed someone had the wrong door? We opted for the meal deal on our first night. For £27 we got a 2 course dinner (Korean chicken burger, then a chocolate sundae with a corona beer), a drink, and then breakfast the next day. The dinner was delicious. Great deal as there's not too much choice in Tolworth.

Room clean and tidy, as with all Premiere Hotels I have stayed up with my Dutch friend. We booked two separate double rooms. View is not spectacular, though the hotel was clean and tidy. The reception booking was tiresome and long winded too much doing stuff online, then redoing the details again at the hotel reception which caused hold ups. never book a room at short notice as you hold up the queue. There was only one member of staff doing the room bookings PLUS the restaurant bookings at the same time, from different computers. Staff had their work cut out for them; they seemed short of staff and those that were there, over worked. Breakfast was good, though nothing too glamourous.