London Tolworth hotel

Nice hotel but very short staffed. Waited nearly 2 hours to be seated for dinner even though the restaurant/ bar was nearly empty. Majorly understaffed . Waited a long time to order drinks and food. Wish we had gone elsewhere to eat now.

We stayed for two nights at Premier Inn Tolworth. We were checked in and given the keys to our room (this is where it starts to go downhill). When we entered the room, it was quite obvious that it was two single mattresses pushed together (no idea why we weren't just given an actual double room??), there was no tv remote and no cups. A quick trip to reception and this was going to be sorted. We then discovered that our door didn't even close and you could just push it open from outside. So off back to reception for the 2nd time. We had to explain to the person on the desk that if the door doesn't close, it doesn't lock, so we would naturally need a room change. We got given another room opposite our original one. Two single mattresses pushed together again (so a nice dip down the middle!) and the most flat pillows you could get. The next bundle of joy at reception told us "We only have one type of pillow" which was codeword for "I can't be bothered to sort this out" because everyone knows you get firm & soft pillows at every Premier Inn hotel. Housekeeping was poor as is the case with most Premier Inn's these days. Massive build up of dust around the room, grime on the lamp switch, taps & showers which indicates that nobody's actually even touched it for a long time. There is a much cleaner Travelodge just up the road which we'll probably use from now on.

On the night of our stay the hotel was facing a few challenges. However the staff on shift worked tirelessly to make sure that my family and other guests remained happy and content with their stay. I do not know the name of the lady in charge that night but she deserves a shout out for dedication to her job, she really went above and beyond. Had a great night's sleep too, nice and quiet what more could I ask for.

Clean, comfortable rooms, wonderful comfy mattress, plenty of food at breakfast. Sangara was so smiley! The young lad at check in was really pleasant and helpful too.

We went there just for buffet breakfast as a family for a weekend treat which was really good value as children eat free. Staff were really friendly and helpful, unfortunately I did not get the name of the staff managing the hot buffet, he arranged vegetarian sausages and bacon for me with no issues and a big smile- very much appreciated! Another staff Mani was also very friendly - as were all staff helping at breakfast. We felt very welcome. Food wise it was the usual hot full English breakfast buffet- sausages, bacon, fried and scrambled eggs, mushrooms etc. The continental buffet had all the usual, toast, crumpets, pastries etc but also organic yoghurt which I loved!, fresh fruit salad, muesli, cereal, muffins and much more! We would definitely recommend this for a good value family breakfast and would go back!