London Sutton hotel

Very clean and tidy rooms with comfortable beds and extra pillows available in the room if required. Parking available very close by and a 50% parking fee discount available for hotel guests

Great location for shops, restaurants and station. Bed and matress in Accessible Room TOO LOW ( for guests with knee problems )and matress on king size bed uncomfortable unlike the usual standard of Premier Inn mattresses. Air conditioning makes for a pleasant night sleep. A

I have visited this hotel on a regular basis and really enjoy it's location and proximity to the town centre. The staff are always helpful and kind. The rooms are cleaned to a high and professional standard. Highly recommended.

Didn’t clean the room 4 nights in a row. Didn’t provide fresh towels or clean the bins in those first 4 nights. Asked to have the room cleaned at reception and again the next morning and they cleaned the wrong room. Worst hotel and service.

As a family we often stay in Premier Inn's for short stays and always have a positive experience, unfortunately, on this occasion it was awful. We booked 2 rooms both which were dirty. Hairs were in the bath, sink and on the pillow and under the duvet. There was a thick layer of dirt on the carpet indicating the room had not been vacuumed. One of the rooms had a large dirty handprint on the bathroom wall and the mirror was flecked with dirt. Beds in both rooms had hair in them. The double bed in one of the rooms had not even been made properly and the mattress was exposed. The chair in one of the rooms was extremely stained and unpleasant looking, it was so dirty we did not use it as much like the rest of the room it looked so unhygienic. When I spoke to front desk I was told I could move from one of the rooms (the worst one) to another floor but it would mean we were no longer in adjoining rooms. We did this but when my husband got to the room the air con was not working. I went back to the front desk and asked if I could have bedding to remake the beds and we would stay put in the original rooms. He quickly responded by disappearing off and returning with a bunch of linen for me to make the beds in both rooms! By this time it was late and we'd been travelling for some time with children so I made the beds and left it at that. At no stage was there any follow up from front desk or an apology for what a dirty and unhygienic state the rooms were in. I wonder if the restaurant is run by a separate management team as in contrast to the accommodation side of our stay, the lady in the restaurant was nothing but friendly, helpful and accommodating. Breakfast was lovely but we were very keen to leave this Premier Inn and will certainly not return again. This stay was certainly not "a good night guaranteed". Complaint currently submitted with Premier Inn.