London Sidcup hotel

Spent 3 nights at Premier Inn in Sidcup. For us we were delighted with our stay. Car park was very reasonable, very good clean comfortable room. TV worked perfect. Breakfast was amazing with a very good choice. We also ate in the restaurant on 2 evenings of our stay, and a good choice on the menu. All the staff that we had contact with were so helpful, kind and very efficient. For us, we would not hesitate to book at this particular hotel in the future. In fact we are planning another trip nex5 year.

Location good. Parking availability good. Awful hotel - tired, grubby, corridors narrow and smelly. Clearly needs a huge upgrade. Clearly under staffed. On my 3rd hairdryer replacement it still didn't work so I gave up! This is our 2nd stay and it was equally as bad as our 1st. We will never be booking this hotel again. Cleaning definitely not up to standard either. Skeleton staff availability. Just yuck basically!

When we arrived to check in, the tablet told us the room wasn’t ready and hadn’t been cleaned yet so informed a member of staff. She had checked on the system and she told us that the room was ready, just needed a towel which they brought to our room later on. I found lashes on the floor of the bedroom and in the bathroom, we also had to pick up chewing gum which still looked fresh, off the bedroom floor. We both also woke up with bites with one of us having a reaction to the eye. I was disappointed with the cleanliness of the room as a whole but one thing i will acknowledge and share is the staff were approachable and friendly.

EMILY AND HER TEAM ARE LOVELY EXCEPT FROM THE OTHER HOTEL MANAGER WHO IS CLUELESS!!!!!! On Wednesday evening trying to check in her name was Evelyn! She didn’t have a clue what she was doing! How you have a manager running a hotel who can’t even add parking onto the booking is crazy! Even worse we went for dinner on the Wednesday evening and just saw her sat at reception on her phone while the poor gentleman was running around trying to do the restaurant, bar and also checking people in on the kiosk while she was demanding orders at him. She is an awful person to have in this amazing team. Anyway, I had the delightful Emily on the Thursday morning for breakfast and she is amazing and is what is holding this hotel together!!! Well done Emily Evelyn do better!

I had a fantastic stay and wanted to say a special thank you to the team. Emily and Kelsey on the front of house and breakfast team were both outstanding. They were welcoming, friendly, and always happy to help with a smile. They made check-in seamless, ensured breakfast ran smoothly, and made me feel valued throughout my stay. Their professionalism and excellent customer service really stood out. I’d also like to thank Daniel from the maintenance team for fixing the shower so quickly. He responded promptly, was polite and professional, and had everything working perfectly in no time. A big thank you to all three for making my stay such an enjoyable experience. They are a real credit to the hotel, and I look forward to staying again.