London Sidcup hotel

The experience was fun for my family. food was great and Evlyen is so lovely, gave us a lot of information that wpuld help with our next visit. Kelsey at the reception was so friendly and amazing. The helpfulness and kindness from them both was incredible

The experience was great and we enjoyed our food👏👏👏. The staff members are so friendly and helpful. Evelyn so helpful and kind. Thanks again for the experience . .

Good location close to restaurants, cafés bars and a Tesco Express. Parking on site for £6, rooms clean and tidy. Checked in with Ireta who looked after us and sorted out a small issue on arrival, extremely professional and polite.

Avoid! If you have to stay here, do not book a plus room. Hair dryer did not work, the coffee machine did not work, the curtains came away from the pelmet, air conditioning was too low, and the house staff did not leave enough towels. Reported all the faults and nothing was done about it - had to report them all again.

Nicole is the best thing about this hotel. She has amazing customer service skills and goes that extra mile for customers. Apart from Nicole this is the worst Premier Inn we have ever stayed at. The rooms are -shabby - dated - dirty carpets - unclean bathroom floor - shower door seal not in good condition You forget you are the customer with how rude the cleaners are. You are told to advise reception to have your room cleaned daily. We asked for our room to be cleaned and also that the shower was not draining and that you are showering in 3 inches of standing water. We returned afyer 11 hours to find nothing had been done. Got clean towels & were told tjat maintenace had been there all day but not our repair. Compensated with a bottle of wine. Told next day room 229 would be cleaned. Returned after 10 hours to the shower mat left in the shower dripping so it was wet, bin & rubbish not taken away, floor gritty and bed barely made. This is not what we expected. Room was functional not comfortable or clean Dining room clean and breakfast excellent Quiet floor Good part near the station with direct access to London I doubt we will ever stay here again due to the lack of cleanliness of rooms Premier Inn you need to promote Nicole she is a credit to your organisation!