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485
reviews

09 Aug 2025
"Amazing"
I stayed with the family watching a concert in Wembley perfect location free parking staff profession, polite. there is no restaurant at this side other alternatives it’s high Street which is only 10 minutes away and it is lovely High Street with full off choices, of restaurants and Cafes. I definitely recommend this site to family and friends.

22 Jul 2025
"Our stay at ruislip"
The hotel is simple. The staff was very friendly and helpful. The bedding is comfortable and the air conditioning works well. We were just unlucky to have someone above us who kept walking around for hours.

16 Jul 2025
"Amazing stay"
It was a great stay the staff were extremely helpful for all my questions. Also the rooms were nice and tidy with coffee available thank you.

25 Jun 2025
"Shambles, avoid!"
We were allocated Room 6 on ground floor, on entering the room it smelt damp and unpleasant. Asked to change room which was accommodated. This room was overlooking the dilapidated roof of the empty and closed down pub next door. We were unable to lock our windows which were next to a fire escape and easily accessible.
The rooms need updating, they are not as pictured on the website, run disn. Corridors anx stairs havd extremely creaky floorboards, laughabld, with signs next to them to be quiet, people sleeping!
The parking - whilst there were spaces available, we were unable to log into the system, as it was not working but were told by staff if we were sent a parking charge, just to quote the reference number and we wouldn't have to pay. Parking charge has arrived, no telephone number to call and discuss. The appeal online doesn't work, having to spend hours sorting out the parking charge. We will not be paying £100 parking fee!
Avoid this hotel at all costs.

16 Jun 2025
anz z
London, United Kingdom
"Arrogant staff member - Mohamed Nellikkaparambil"
I was staying at the Premier Inn in London Ruislip, and I didn't really have any real issues with the hotel itself, my main issue is mainly by the behaviour and attitude of one staff member.
This staff member lied to me about he’s name multiple times. After I interacted with him I knew that I was going to write a review so I needed he’s name.
First he told me he’s name was ’San’. Then he told me he’s name was ’Sanbil’. Then he told me he’s name is ’Sanabil’. After all of this I found out that he’s real name is Mohamed Nellikkaparambil (I asked the member of staff on the shift after for he's name). I think he lied about he’s name when I asked him as he knew I was going to complain. This is not right.
Once I arrived, he seemed not interested, didn't acknowledge me and was dismissive. I went to the desk after a long tired journey and I was wishing for a nice check in, however I was instead greeted with eye rolls and simple responses as if I was bothering him. He hardly made any eye contact (when he did he was rolling he's eyes) at me and he didn’t offer me any information you need when checking into a hotel you have never been to like telling me to register my car with YourParkingSpace. He then gave me my room card as if he just wanted to be over and get rid of me.
After I checked in I had a simple question about the AC system as it was quite hot, and he told me basically “I don’t know, it should work,” before he went away scrolling on something on he's mobile. He do not help me neither did he apologise.
There was also another issue - I lost my room key on Ruislip high street (I think I left it at McDonalds). On my way in I realised this and he told me "You lost it - ok don't lose it again" like I was a little baby. I do not like being spoken to like this. I can tell when somebody's being funny and off with me.
I have been stayed with Premier Inn basically my whole adult life and I usually find the staff helpful and friendly, which is the reason this time it was just disappointing.
Later on I went to reception and it was a different person. He’s name was Rahul and he was absolutely fantastic and simply cannot fault the service he provided me. He made sure my room was cool and the air conditioning was working. He also told me to register my car otherwise I will get fined. Thank you Rahul - you are the only reason I am giving this place two stars. If not for you then it would only be one star.
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