London Ruislip hotel

We were allocated Room 6 on ground floor, on entering the room it smelt damp and unpleasant. Asked to change room which was accommodated. This room was overlooking the dilapidated roof of the empty and closed down pub next door. We were unable to lock our windows which were next to a fire escape and easily accessible. The rooms need updating, they are not as pictured on the website, run disn. Corridors anx stairs havd extremely creaky floorboards, laughabld, with signs next to them to be quiet, people sleeping! The parking - whilst there were spaces available, we were unable to log into the system, as it was not working but were told by staff if we were sent a parking charge, just to quote the reference number and we wouldn't have to pay. Parking charge has arrived, no telephone number to call and discuss. The appeal online doesn't work, having to spend hours sorting out the parking charge. We will not be paying £100 parking fee! Avoid this hotel at all costs.

I was staying at the Premier Inn in London Ruislip, and I didn't really have any real issues with the hotel itself, my main issue is mainly by the behaviour and attitude of one staff member. This staff member lied to me about he’s name multiple times. After I interacted with him I knew that I was going to write a review so I needed he’s name. First he told me he’s name was ’San’. Then he told me he’s name was ’Sanbil’. Then he told me he’s name is ’Sanabil’. After all of this I found out that he’s real name is Mohamed Nellikkaparambil (I asked the member of staff on the shift after for he's name). I think he lied about he’s name when I asked him as he knew I was going to complain. This is not right. Once I arrived, he seemed not interested, didn't acknowledge me and was dismissive. I went to the desk after a long tired journey and I was wishing for a nice check in, however I was instead greeted with eye rolls and simple responses as if I was bothering him. He hardly made any eye contact (when he did he was rolling he's eyes) at me and he didn’t offer me any information you need when checking into a hotel you have never been to like telling me to register my car with YourParkingSpace. He then gave me my room card as if he just wanted to be over and get rid of me. After I checked in I had a simple question about the AC system as it was quite hot, and he told me basically “I don’t know, it should work,” before he went away scrolling on something on he's mobile. He do not help me neither did he apologise. There was also another issue - I lost my room key on Ruislip high street (I think I left it at McDonalds). On my way in I realised this and he told me "You lost it - ok don't lose it again" like I was a little baby. I do not like being spoken to like this. I can tell when somebody's being funny and off with me. I have been stayed with Premier Inn basically my whole adult life and I usually find the staff helpful and friendly, which is the reason this time it was just disappointing. Later on I went to reception and it was a different person. He’s name was Rahul and he was absolutely fantastic and simply cannot fault the service he provided me. He made sure my room was cool and the air conditioning was working. He also told me to register my car otherwise I will get fined. Thank you Rahul - you are the only reason I am giving this place two stars. If not for you then it would only be one star.

This place is a dangerous dump with clueless staff. Due to a fault at midnight the fire alarm went off and could not be reset, resulting in the fire brigade being called out. The alarm was silenced but triggered meaning the building had no functioning fire alarm. The night manager Rahul claimed this was fine and we could still stay in our room, an absolute joke! He refused to relocate us or help us find a suitable alternative leaving us without a roof or a bed at 2am at this point. He was rude, dismissive and aggressive. After calling nearly 20 different hotels in the area to no avail we were left with no option but to drive around local hotels to try and get a room. Eventually after trying multiple places we finally got a room at 4am, which we then had to pay for as well and now Premier Inn are refusing to compensate us for the additional costs incurred as well as the mental and physical stress this caused us. We were in London for less than 24 hours and had to cancel all our plans and go home as we did not get much sleep thanks to this. If you value your sleep, sanity and safety stay away from Premier Inn.

I travel often and this is my go to spot whenever I’m in Ruislip. Quiet location and kind receptionists. Nothing fancy, just the essentials. There’s a nice street down the road that has plenty of Cafes and other sorts of options for food and shopping. 5 star for me

My stay at the hotel was absolutely amazing. From the moment I arrived, I was impressed by how clean and well-maintained everything was. The rooms were spotless, the common areas were tidy and welcoming, and there was a fresh, pleasant atmosphere throughout the entire property. It’s clear the hotel staff take great pride in keeping everything in top condition.