London Romford West hotel

Lovely hotel, room spotless, really comfortable bed, good food served for breakfast, pleasant polite and helpful staff, would definitely stay again

If there were an option to give zero stars, I would have chosen it. The Queen room was extremely small, making it difficult to move around the beds. Upon arrival, the bedroom and bathroom floors appeared unclean, and the shower showed visible stains. The room was poorly designed, with a single main switch controlling both the bedroom and bathroom lights — meaning the toilet and bedside lamps would not work if the main switch was turned off. Breakfast was basic and repetitive, serving the same items daily: bacon, sausages, eggs, and hash browns. One morning, the fresh fruit was noticeably stale, likely from the previous day. The window was frosted or blurred, so there was no outside view, and the toilet seat was loose and uncomfortable. The most disappointing part of my stay occurred on checkout day. I had requested a late checkout the evening before, but shortly after 12 p.m., I received a knock on the door from a staff member, Karitha, informing me that I was past my checkout time. I explained that I had arranged for a late checkout around 1 or 2 p.m., but she insisted that I go to reception to make payment before continuing to pack. At reception, I spoke with Kaashef, who claimed there were no notes on my account about the request. He eventually agreed to extend the checkout to 1 p.m at no charge, but I had already wasted time going back and forth. When I returned to my room, my key no longer worked, forcing me to go back downstairs again. He admitted that the key hadn’t been updated properly. Due to this delay, I finally checked out at past 1pm at no charge. This unnecessary back-and-forth over a $10-per-hour late checkout fee was both frustrating and unprofessional. Overall, this hotel has several operational and maintenance issues that need serious attention. I would not recommend staying here.

The hotel is located by the busy A12 however the rooms are very quiet with no traffic noise. The hotel has its own adequate residents car park but you can also use the adjacent car park on the same site that they share with the Toby Inn pub. The pub carpark is locked between 11.00 pm and 7.00am. On arrival we were greeted by the friendly receptionist who also carried my partners case up the stairs for her. Our bedroom and bathroom were both immaculately clean and everything in the room worked as it should. We had breakfast in the dining room which was spotlessly clean. The tables were laid out with polished cutlery all precisely placed on serviettes. We were warmly greeted by the lovely chef Patricia who showed us where everything was located, enquired how we would like our eggs cooked, explaining that she would cook them to order when we were ready. (Which she did to perfection). During the meal she checked that all was OK. She obviously takes great pride in her work and is an asset to the hotel with her dedication and commitment to customer service.

Edita assistant manager very good welcoming... Tanya -Room keeper always Happy smiling to support .. Patricia- cook Good breakfast

Our stay at the hotel was a good experience. A good location for us. Reasonable rooms for the cost. The outstanding element was breakfast with the wonderful and hard working Anetta . Amazing organisation and efficiency. Great job well done 👍🏼