London Romford (Mercury Gardens) hotel

ta-ratings-img(1046 reviews)

    Romford has a buzz of its own, but we're also close to the Olympic Park and Westfield Stratford City

    Hotel FacilitiesSee all

    Free parking

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Family rooms

    Exterior of London Romford Central

    Parking at Premier Inn London Romford (Mercury Gardens) hotel

    Free on-site parking, limited spaces available which are first come first served

    Our rooms

    Standard double

    A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

    Tea & coffee facilities

    Double or kingsize bed

    Free Wi-Fi

    Powerful shower

    Desk

    See all facilities

    Standard double

    A super-comfy bed, a power shower and free Wi-Fi – our Double rooms have everything you’ll need for a great night’s sleep.

    Tea & coffee facilities

    Double or kingsize bed

    Free Wi-Fi

    Powerful shower

    Desk

    See all facilities

    Restaurant

    Beefeater
    Breakfast

    Mornings have never been so tasty! Build your own breakfast and fill up your plate with freshly cooked favourites like bacon, sausages, eggs and hash browns – plus a tasty selection of veggie and vegan options – and continental delights like fruit, cereal and freshly baked pastries. Plus, when an adult orders a Premier Inn Breakfast, up to two kids eat breakfast for free** 

    Reviews for Premier Inn London Romford (Mercury Gardens) hotel

    1-2 of 1,046 reviews

    "👎👎"
    I konw it was not air cone available in this but it was boiling everywhere fan were provided but they weren't even working it was really bad smell in corridor and on stairs area. It was bad experience.
    "Hotel uncomfortably hot 🥵 Beefeater attached was disgustingly dirty and a shambles."
    Rooms too hot to the point where I considered sleeping on the car, there’s something wrong with the ventilation or something, other people were complaining about it at reception too. Beefeater next door is badly managed, staffed and is disgustingly dirty, dirty plates, dirty carpets, dirty chairs, dirty toilets. Tables stacked with dirty plates long after customers have left and they turn away customers telling them it’s full when it’s not, we stayed a few days so it wasn’t a one off. Avoid at all costs!!!
    "Won’t be using again - shame as Premier Inn are usually fabulous and great value"
    I would not use this Premier Inn again. The receptionist was friendly and even went and put a duvet on our bed when we arrived to find it with just a sheet on it - so she cannot be faulted. However the room was not well kept and needs a revamp. We also ended up with insect bites either flea, bed bug or mites. The room was so hot as there was no air conditioning and although the hotel provided a fan the heat was unbearable. I don’t think I’ve ever felt so hot. This was not helped with the fact the window only opened 2 inches leaving no adequate airflow.
    "Dont stay at Romford premier inn"
    My Stay was extremely disappointing . The customer service was very poor , and the staff lacked basic people skills . There was no air conditioning , making the room very uncomfortable -especially for my kids who really struggled with the heat . Worse still, There was a very strong sewage smell throughout the property . When i raised the issue ,staff denied it,but a bar staff member later admitted they have been trained to ignore guest who ask about it . That's not just unprofessional -its unacceptable . This experience was very stressful and upsetting for me and my family and i would not recommend staying here . I would also like some someone to contact me regrading some forum of compensation
    "Lots of issue"
    Got there on the first night and checked in, I knew I had 2 separate bookings for 2 nights, first they said I wouldn’t have to move then they said I would so I checked out and later back in. Night 1 I wanted food at the beefeater restaurant but I was told they were short staffed and I couldn’t eat there. Second night I went to the restaurant and was told I wouldn’t have to wait 39 mins for a table, I was given a table after about 59 mins. Subsequently I gave up and placed a Deliveroo this place is poor, not enough staff working hard but it really feels like a poor place to visit

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    Hotel description

    Central London's just a hop, skip and a jump away when you stay at Premier Inn Hotel London Romford (Mercury Gardens). But don't forget Romford's got its own thing going on too, with lots of fun and entertainment, not to mention a buzzing nightlife. From chart toppers at the O2 to record breakers at the Olympic Park, there are plenty of things to see and do while you're here. Don't miss some great shopping at Westfield Stratford City, or go into town for all the shops and attractions of the West End. After a busy day come back to great food at our Beefeater restaurant and a lovely comfy bed.

    Hotel contact information

    Phone: 0333 321 8452

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