London Romford (Mercury Gardens) hotel

ta-ratings-img(1035 reviews)

    Romford has a buzz of its own, but we're also close to the Olympic Park and Westfield Stratford City

    Hotel FacilitiesSee all

    Free parking

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Family rooms

    Romford has a buzz of its own, but we're also close to the Olympic Park and Westfield Stratford City

      Exterior of London Romford Central

      Parking at Premier Inn London Romford (Mercury Gardens) hotel

      Free on-site parking, limited spaces available which are first come first served

      Our rooms

      Standard double

      A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

      Tea & coffee facilities

      Double or kingsize bed

      Free Wi-Fi

      Powerful shower

      Desk

      See all facilities

      Standard double

      A super-comfy bed, a power shower and free Wi-Fi – our Double rooms have everything you’ll need for a great night’s sleep.

      Tea & coffee facilities

      Double or kingsize bed

      Free Wi-Fi

      Powerful shower

      Desk

      See all facilities

      Restaurant

      Beefeater
      Breakfast

      Mornings have never been so tasty! Build your own breakfast and fill up your plate with freshly cooked favourites like bacon, sausages, eggs and hash browns – plus a tasty selection of veggie and vegan options – and continental delights like fruit, cereal and freshly baked pastries. Plus, when an adult orders a Premier Inn Breakfast, up to two kids eat breakfast for free** 

      Reviews for Premier Inn London Romford (Mercury Gardens) hotel

      1-2 of 1,035 reviews

      "Horrible"
      Horrible experience, service and food were terrible, receptionist misled us... Would never use again Horrible experience, service and food were terrible, receptionist misled us... Would never use again
      "Great staff but lack of air-con = lack of sleep."
      The staff at the hotel couldn't have been more helpful but our stay was marred by the heat in the room; no air-conditioning and a single fan that was absolutely useless. Walking into the room a wall of heat just hit us and it was pretty much impossible to sleep, I heard another guest making the same comment to staff in the restaurant so it wasn't just our room. I get that Premier Inns aren't exactly a luxury brand but we usually enjoy staying in them, Romford Central was not a great experience.
      "Disabled confirmation ignored"
      On the 3rd of July, I phoned Mercury Gardens and asked for the disabled room in the annex that I had stayed in in 2024. The room was allocated to me and I received an email from them saying "Room details: Accessible Double Wet Room". When I booked in on the 11th of July, I was told that a disabled room was unavailable. I showed the receptionist the email I had been sent. She repeated coldly that a disabled room was unavailable. No explanation. No apology. If you are disabled or just old (I am 77 years of age), please think again about booking this place. They may treat you the way they treated me.
      "Awful Customer Service"
      Sadly, nowhere near as good as other Premier Inn hotels around the country. No air conditioning in room (room is far too hot to be in for 5mins (trust me, you will not be able to sleep) and wi-fi doesn’t work at all in rooms. Worse of all was the awful customer service. Having spent 20 years in customer service myself, Gina should be nowhere near a customer service role. She makes Basil Fawlty look competent. DO YOURSELF A FAVOUR - AVOID AT ALL COSTS.
      "Very hot room."
      The room had no air-conditioning and was very hot and uncomfortable at 2.30am it was 31 degrees, no soap in either dispensers when you wanted a shower in the morning from sweating. ☹️

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      Hotel description

      Central London's just a hop, skip and a jump away when you stay at Premier Inn Hotel London Romford (Mercury Gardens). But don't forget Romford's got its own thing going on too, with lots of fun and entertainment, not to mention a buzzing nightlife. From chart toppers at the O2 to record breakers at the Olympic Park, there are plenty of things to see and do while you're here. Don't miss some great shopping at Westfield Stratford City, or go into town for all the shops and attractions of the West End. After a busy day come back to great food at our Beefeater restaurant and a lovely comfy bed.

      Hotel contact information

      Phone: 0333 321 8452

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