London Romford (Mercury Gardens) hotel

We booked up a room here for two adults on Saturday Night 26 Sept 2026. We had a double room with (2 adults staying) at £92 and 2 x Breakfasts at £11:99 each. Our total bill was therefore £115:98. I mention this because the next day I spoke with my son who was also travelling to Romford that night and asked him if he would also like to stay at the Premier Inn Central (Mercury Gardens). When I went to book an identical double room for (1 Adult staying) the same night I was charged a staggering £122 for the night and a further £11:99 for his breakfast. To me his total price to stay here £133:99 was way too much considering what we had paid for two adults. I would not really recommend this place for singles staying as you can quite easily see they do rip you off unfairly. The rooms were however clean, tidy and minimalistic which was absolutely fine. The bed was comfortable and the extra pillow supplied if required was a god send. The early morning fire alarm going off at 07:30ish was quite dramatic. We jumped out of our beds and just through on some clothes and headed out the door. Luckily a staff member came down the corridor and exclaimed it was a false alarm caused by steam from someone's shower setting off the alarm. Anyway this could have happened at any hotel I guess but maybe bigger signage is needing to be put up advising to keep the bathroom door shut whilst in the shower and until the steam has dissipated? Our sleep quality was good as was our breakfast & the service on reception with check-in. There is ample parking here if you require it but the tube station which we used is literally only 8-10 mins walk away depending on your ability.

Comfy bed etc. and staff were lovely. BUT Total lack of contact regarding the new regime after the Beefeater closed despite lot's of messages and emails that were totally ignored! Also there is no exit onto a footpath leaving the hotel as it is locked and staff refused to open it. This meant anyone wishing to leave the hotel on foot has to exit via the access ROAD on a virtually blind corner to get to the footpath. I think this is totally unacceptable. I am able bodied but what if I wasn't or had children?? I think this is an accident waiting to happen and totally avoidable. If you want to restrict access to non guests then put a button on the door that works with your hotel key, simples. Also is it a fire escape as the restaurant had guests in it eating breakfast!

September 2026 Our room was very clean. Our family had 4 rooms in total. Our son, his wife and daughter had booked a family room but had to be moved due the noise from the room above them. They were happy with the move but on seeing the new room they discovered it wasn't a family room, and with just a double bed it meant my son slept on the floor! My daughter and family also had to move rooms too. This was because of the sewage smell in their room and along the corridor. We all decided to eat dinner in the restaurant, we all wished we'd have gone out. The wait for our food was ridiculous!! I am diabetic and needed to eat before having my tablets. We waited over an hour, my son went to a shop and bought me a sandwich. My daughter, who is pregnant, waited 2 and a half hours for her food, along with her husband. Both were very hungry. The staff apologised saying they'd started a new system the day before. This didn't mean much as everyone was so hungry. We foolishly decided to have breakfast there the next morning, what a mistake this was. There was one waitress, who tried her best but again the wait for food was terrible. We waited so long that we all have up after an hour and went elsewhere. We were refunded our money but we had hungry toddles with us who wanted to eat. Yes there was the buffet but they wanted eggs. The waitress had so many complaints. We heard her really shouting in the kitchen. We felt sorry for her as she was the only person dealing with so many hungry people. We will never stay here again!

The room had two single beds put together which was fine but later notice a stain on one of the mattresses that was giving off a strong smell of urine. Informed the reception to be told they had no other rooms. Was not happy so checked the other mattress and slepted on that one with the window wide open.

I had a very pleasant experience at Premier Inn Romford. Liveta, at the reception desk, stands out for her professionalism, kindness, and consistently positive attitude. She is attentive, dedicated, and provides excellent service, helping create a very welcoming atmosphere from the moment you arrive. ⭐⭐⭐⭐⭐