London Rainham hotel

The room was clean and perfect for the family. Service was great too, very friendly staff and an easy check in - would come again

The staff were so professional and friendly. The rooms were tidy and clean. The car park was really big and had a lot of space to park. Overall, the stay was great and I would recommend to others.

To say I was shocked at the comments made by one of your staff is an understatement, we always ask for an accessible room as I am unable to get into and out of a bath, regardless of height, all the accessible rooms we had booked in the past and we have booke many MANY times with P/I, have all been wet rooms or flat floor showers etc, we have an account to make it easier and it is on there. We got to the hotel to be told we had a bath, which I can not get in and out of, but to then have the receptionist stand there and say "let me see if you can get in" and then walk down to the room and attempt to get me a registered disabled person to get in the bath, just to suit her is not only disgusting but illegal.... You can not ask any disabled person if they can or can not do something especially when they have already advised it is not possible. Yes they offered to change our room the following day, but that was inconvenient as we were out in the morning and only had a 45 minute turnaround to get to an even just up the road for 3pm, so had no time to pack up everything move then get ready and be there in time for the start of the event. They did say they would refund one days breakfast, which was "generous" of them, but I am seriously unhappy. NO ANGRY... It is hard enough not being able to do the things I want to do, but then to be questioned over what I am able to do or not but a member of staff, then be escorted to the room and told, yes TOLD to get in the bath while she stood there and watched, made my blood boil, I AM SO ****ing angry. I hate to have to ask my better half to assist me with my ablutions, and I generally never have too, Holiday Inn were really good and did everything that was asked on the booking without any quibble, and stated at the desk on book in, if there is anything about the room thats not right just let us know and we can see what we can do, Travelodge, whom i really do not like, were the same when we had no alternative but to stay with them, nothing for both was too much trouble. It is really making us seriously consider not using Premier Inn anymore if this is now the way that they treat Disabled customers, and for a hotel that size to allegedly have ONE flat floor shower in the entire place, another of our group was in the same position, only she is in a worse condition then me, they were less than impressed as well.... Disgusting, utterly DISGUSTING. And to say they are an Accessible hotel.. That's a JOKE !

Nothing to complain about at all, from check in to check out everything was great from the politeness of staff to the cleanliness of the rooms. I would happily stay here again in the future as I have done in the past.

Liam is a very friendly and well professional staff. Also helpful in the information needed about transportation in this area.