London Orpington hotel

Very nice ambience. Clean and comfy rooms. Beautifully laid out restaurant, really delicious breakfast by the lovely Ann and Viv ensured I had everything I needed👌

Welcoming friendly staff. Great breakfast. Accessibility of room booked was on second floor so working lift essential.

Just to put some Balance - We have stayed at the London Orpington (walnuts) at least 8 times over the last 6years visiting family members who live in Orpington…All previous stays have been very good and the Hotel and Staff have been Excellent and we have always given reviews reflecting this . HOWEVER a Key Consideration in staying at any hotel these days is security and safety …..on this trip it was lacking , first day we returned to the Hotel at 10pm to our Room on the second floor to find a large “gentleman” in his mid twenties sitting across the floor in the corridor talking loudly …on the phone or to himself we don’t know , thankfully this was two doors down for us …room 209, He continued this conversation for the next 2-3 hrs . We reported this to the reception the next morning ( it was then staffed) explained what had occurred…and the response we were given was the following …..”Oh he was probably locked out” …My reply was …Well how did he access the floors without a key ? …..No Answer , I then asked “how often was security checks carried out in the Hotel of an Evening” …..Every Hour was the response I then replied “ Well are you telling me you ignored that person , since you would have carried out at least 2 checks “ - Again No Response . The Above is Unacceptable…Any Female on their own should perhaps think again with regard to using this Hotel until SECURITY IS TREATED WITH MORE IMPORTANCE.

A clean comfortable and friendly hotel but had a poor resturant and parking facilities. I wanted the fish and chips but there was no fish available and the car park was locked until 1 hour after the time I had to leave

No one to meet you on check in. Your just a number not a guest. I had to help someone check in at the self service check in. Because she had been wairjbf 15 minutes for somekne to help her. Supposed to be hospitality nothing hospitable about that. As I say just a number not a guest. Breakfast poor to average made to feel like an inconvenience if you had the audaciry to ask for fresh eggs. Cleari g breakfast away at 1030 without asking sitting guests id they woukd like more. You dont get a discount foe going for breakfast at 1015 . Not good enough as I say your a number not a guest. Beer way too expensuve £6 for a 330 mil Heinken. Got a pint bottle in the local shop for 3.50 5 night stay room not cleaned once. The rrooms should be xleaned at leadt once on that duration stay. Onus shouldnt be on the guest to ask they knkw how long your booked in for. As I say just a nunber not a guest I booked for an extra night. Due to system glitch they took three payments one they have refunded the other they still have. Tried deal throuhh customer relatikns awful experience I was treated like I was an inconvenience refuses tk fivw me my money. I wantes escalate the cool i was advised thats not our policy terribke ivwr all service. Customer srcixe is probably amongst the worst ive ecwr experienced. No apology no empathy notibg. As I say jhat a Number not a guest