London New Southgate hotel

Absolutely awful experience. When I arrived, check-in was painfully slow, I had to wait far too long before even getting my room key. Once I finally got to the room, things went from bad to worse. There were bugs in the bed, and I was bitten several times. DISGUSTING!! It was completely unacceptable, and I couldn’t stay the night. I ended up leaving in the middle of the night because of it. When I reported the issue, the night staff said there was no manager available to deal with it and asked me to contact reception in the morning. I found this extremely unhelpful, especially given the seriousness of the problem. I would not recommend this hotel to anyone, poor service, terrible hygiene, and a complete lack of care!

I have stayed here many times, and i will continue to do so. The rooms are so spacious, the bed is so comfy, I feel completely relaxed. All the staff are very helpful and friendly. Thank you to Sonila who served me today. She went above and beyond to ensure I had a nice stay.

Good experience clean room . Near tube . Easy parking and secure. Bibi and Sunita very helpful when need help to check and change room, top work !!

had a wonderful experience at Premier Inn. From the moment I arrived, the staff were welcoming, professional, and very helpful with everything I needed. The check-in process was smooth and efficient, and the reception team always had a smile and useful advice to make my stay more comfortable.

We arrive at the New Southgate hotel to be met with a cold and unfriendly member of staff. She was late forties, early fifties. A Latin look of a woman approximately 5ft 2. We arrived early and waited 2 hours before a room was ready. We did not mind. We had been up all night with travelling. We had booked 2 family room for nights. After 2 hours I asked for early check in, as the children were tired. The staff just asked for the booking reference, which she said we were at the wrong hotel. I insisted it was New Southgate paid i full with breakfast for 2 family rooms for gong to the Coldplay concert. I insisted to your member of staff at New South Gate Hotel I had 2 family rooms booked and paid for in full, with breakfast. She did not check the name and instantly dismissed us, and we did have the booking for 2 family room which I insisted we had. That is your member of staff's lack of decorum, empathy thy or professionalism, who did not double check the booking. After all, human instinct and wisdom is do much more powerful than a check in machine. A human knows there are two ways to check a booking. One by the booking number or second by the name of the booking. When we spoke to your member of staff she did not mention anything about checking in by a machine. She only asked for the booking reference. I did mistakenly not cancel the Hendon Hotel, which I did pay for a night, and I did not use any facilities. I was in the room approximately 30mins to 50 mins max. I was so upset. There was no information that we had to check in ourselves and we certainly had no training to be able to use your check in machine. I have used Premier Inn many times in the past and I have never experienced a member as unprofessional, cold and unfriendly as your member of staff, who was on reception at the New Southgate Premier Inn. I will be writing a review, detailing the unprofessional treatment we experienced from your staff member and how it affected our trip. We had four young children with us and our trip was ruined. We went to have a family experience, and we did not receive the hospitality treatment we were entitled to have at New Southgate Hotel. The Premiere Inn said they are NOT responsible for this happening, which I feel they are totally responsible. After all, I did pay for 2 hotels.