London New Southgate hotel

Great hotel and friendly staff. However I have received a PCN from Horizon Parking. I am sure I parked in an H marked space. I advise all guests using the car park to take a photo of the space and number in the event of an an incorrect PCN so you can make an appeal with the full facts. Also take a receipt from the parking machine on payment.

Stayed here in 2 family rooms for 4 nights. Very impersonal self check in however luckily there was someone to assist us at 6pm as key card wouldn’t activate. We checked out rooms and these were clean and tidy however bathrooms needed a little TLC. We came down to eat in onsite restaurant there were 2 people in front of us who were told restaurant was full (there was no one in there at 7:30pm) they explained they had booked and were shown to seats by a seemingly unhappy member of staff. This member of staff then looked at our group, rolled eyes, huffed and walked off. We stood there with very hungry children for 5 mins before the member of staff who helped us with our keys explained that the restaurant was full! There were only 2 people in there! After a long day travelling we were too tired to argue so ended up getting uber eats which was a waste of money as by time it arrived 9:30pm the kids were too tired to eat. Breakfast was hit and miss over cooked on some days and another day fire alarm went off so shutters went down and they didn’t open up again. The beds were very comfortable and considering on a main busy road the traffic was barely heard. Only downside was a beggar who was harassing drivers as they stopped at traffic lights. Location was 5 min walk to Arnos station where you can get on tubes or buses. We went for a concert at Tottenham stadium and we caught a bus then train which was super easy to do. There is a park designed for age 7 up right by hotel and our 10,11,12 and 13 year olds had great fun in it. The residents around the park were super friendly! There is a small Morrisons, Lidl and b and m near by for essentials. The review would have been higher if we hadn’t of had such a negative experience the night we arrived. Having said that massive shout out to Sue who we saw 2/3 mornings for breakfast she was so helpful and nothing was too much trouble for her. She really is a credit to here

Absolutely dreadful experience, the hotel was like a sauna, no cool air anywhere in there, car park is across the service road belonging to the flats with insufficient parking, and the food was of a very poor quality, it was in the perfect location to visit family but we won’t be back to stay there. From a rating of 1 to 10 I give it 1.

Ended up at this hotel last minute due to unforeseen circumstances. Can’t thank the staff enough. Went out of their way to accommodate me. Well looked after the minute I walked through the door. Sure, there were minor issues here and there, but the staff responded in a professional and friendly manner despite being under a huge amount of pressure and stress by the sheer volume of visitors arriving daily. Special mention to Masha, Sonia and Sue for being so kind. If you’re looking for a comfortable, clean, safe hotel with a friendly atmosphere and close to transport, you can’t go wrong by staying at this Premier Inn, New Southgate.

I come here once a month for work and always feel really comfortable and welcomed - particularly by Bibi and Sue. Look forward to seeing you both next time.