London Leicester Square hotel

Hotel room clean and tidy although a little cramped compared to previous stays in same hotel, but this time we were on the top floor and these seem to be smaller rooms. Reception services good although stretched with numbers coming and going. Only thing which spoiled visit was poor hot water pressure on 8th floor - top. On both mornings we struggled to have a shower due to poor hot water pressure in our room - would come on and go off frequently even after being run for a long period. Location is great though and on previous visits, aside from lifts, reception staff and accommodation/food have always been good. Noticed menu has now been reduced further for main meals, which is disappointing, so our next stay may be in another hotel.

Had a wonderful time at this hotel for my birthday. The staff were all so lovely and helpful but a special shout out to Labone who made my birthday extra special by giving me a complimentary Prosecco!

Just spent 3 nights on business and yes the hotel is a little tired but the location/staff/breakfast and value spot on,great night's sleep with no noise from the very busy Leicester Square.Would definitely stay again Thanks x

Great location for tube, theatres and central London. Internal hotel decor was a bit jaded. Premier plus room just didn’t live up to the price expectations, no view. Door had daylight gaps in it, carpet stains. No opening window. 1 working lift. Breakfast great, evening meal so so.

We stayed here for 2 nights whilst on a theatre trip to London. Its perfectly situated for all of the shops, theatre's and restaurants. A tube station is literally around the corner. The lifts were broken when we got here so we had to lump our cases up 2 flights of stairs to the reception and then a further 2 flights to get to our floor. No one offered us any help. The room is basic, tea and coffee facilities and a TV. Air con works too. There was a liquid hand soap in the bathroom and an all-in-one wash in the shower that was supposed to be for hair too. The shower did not empty and filled up with water quite quickly so you couldn't hang about in there. (407), it took about 30 minutes for it to drain. I did mention it when we left. The lifts worked spasmodically, I went in at floor 4 to go down to the ground floor and ended up going to 8 - 6 - 4 - 8 - 2 before it would let me out. (There was no one else using the lifts at that time). I think the whole place is a bit tired and could do with a spring clean. We didnt eat there so I cant comment on the restaurant.