London Kew Bridge hotel

Excellent premier plus room for a one night stay. - Easy check in - The room was very clean - We slept well with minimal traffic noise (very good for London). - The air conditioning kept us cool in the heatwave! - Plenty of parking in underground car park

Usually a gem of a find but this time was disappointing. We have stayed here the last 3 years while attending the rugby final at Twickenham. I have said in reviews in the past how good the stay was and how pleased we were with the service we received. This year was a disappointment by comparison. The hotel is very clean and in general of a high standard. We opted for a premier plus room this time for the extra space and the couple extra amenities this allows (Coffee Machine, Bottled Water, More space) Sadly the bed sheets had blood stains on one side of the bed, the shower gel dispenser did not work, and the toilet was not cleaned properly. These were our main complaints but as with everything when you notice something you notice everything. It would be unnecessary to mention niggling small things and to be fair they did not impact our stay. The reception is a bug bare as we could not find anyone to ask for the room to be serviced and would have missed the event we were attending if we had waited around any longer, i just hid the blood marks from my wife so she didn't know i was sleeping on them. The room was nice but little things took the shine off having paid the extra money. Breakfast quality has definitely gone down with the quality of the food not being as good as it has been in previous stays here or in many other premier inn. The scrambled eggs were watery, the black pudding was sloppy and fried eggs were brought out 4 at a time to hotel fully booked with rugby fans. None of our party managed to time this right so can not comment on there quality. The coffee machine was continuously running out of space, milk or coffee and the two gentlemen trying to contend with all this were doing their best but they fell short. On a positive it is worth the extra money for how quiet it is on the top floor with nobody above stamping about. The hotel has been great in the past and while we were less than jubilant about this years stay, we will no doubt stay with premier in again. We have always been satisfied previously and standards are something that premier inn always does very well at. I hope this is an isolated incident and will not let it jade my opinion at present.

First room we was given was so dirty, we got moved to another room to which air conditioning wasn't working. I asked for a fan to be told none was available so none of us as a family of 4 had a good night's sleep due to room being far to hot. We was lucky to get 3 hrs sleep. Front entrance was clean but lift area was very dirty.

Well situated, comfortable, clean, and the bed was superb, as was the shower. Third time I've visited and it's a perfectly acceptable hotel. One gripe - the car park is owned by the hotel and cost me £17.00 (pre-discount of £2.00 for my stay). That means the room was £70, not £55.00. I assume it's due to location but it is annoying.

Average hotel with lack of attention to detail. We arrived at the hotel and neither check in screens were operational. Ringing a bell for a member of staff was slow and the member of staff seemed disinterested in doing his job. The room was as expected for a Premier Inn but some of the basics were not done. The TV did not work and after checking it I found it was not plugged in and the plug had been tucked up behind the wall mount. The extractor fan in the bathroom did not work and I traced this to a switch near the roof on the outer wall being turned off. The bathroom was tatty and dirty with the bath and sinks surrounds peeling off and long black hairs on the walls of the shower area. Our double room also only had one bath towel supplied for two people.