London Kensington (Olympia) hotel

Great quiet location, clean reception area, staff friendly. Nice relaxing atmosphere. Room clean and comfortable. Breakfast great as usual. Would recommend and would stay again.

I Would never stay at this premier inn again. It is Quite run down and tired. After staying here for two nights, hours after returning I had extensive bites over my body which could have only came from this hotel resembling either bedbugs or fleas. I complained to the hotel who didn’t want to know and the response was far from reassuring. I have been a long standing regular customer of premier inn but they would rather lose a customer than put things right. Shocking aftercare service and quite frankly shame on you premier inn, I will be taking my business elsewhere as you do not care about the heath and hygiene standards that you provide your guests. This was not only uncomfortable and distressing but completely unacceptable from a hotel that claims to offer clean and comfortable accommodation. There was little urgency or concern shown about what clearly appeared to be a serious hygiene issue. I expect a far higher standard of cleanliness and customer care from a major hotel chain. Whether it was bed bugs or another cause, this experience has made me question the health and safety standards of premier inn. I now have to deal with the aftermath — the discomfort of the bites, medical treatment costs, and the stress of possibly bringing an infestation home with me. They do not care, absolutely terrible!!!!!!

Fantastic hotel 5 - 10m walk from Earl’s Court tube station and great for Chelsea area and exploring the city. Staff universally friendly and welcoming, really clean, tidy and spacious room with comfy beds. Breakfast everything you could wish. Amazing value in London - would DEF recommend and stay again.

Great place to stay! Comfy bed, very quiet, lovely staff. Went here on a solo trip from the US. Reserved a premier room which was on the top floor. Breakfast buffet was enough to start the day. Basic room, but they dont hesitate to provide any needed things. Would definitely book again. Walking distance from Holland Park Natural History Museum/V & A museum, etc. Earls Court area has lots of places to eat.

Location was spot on - 5 min walk from Earls Court underground station, 10 min walk to Olympia or Kensington High Street with it wide array of shops, eateries, coffee shops and supermarkets. The room itself was small, quiet and clean - perfect for a short stay. Note: in a standard room the USB charge point for the phone is USB-A at the bedside table. A power socket was at the desk on the other side of the room.