
08 Jun 2026
louiseswift
Chorley, United Kingdom
"A basic hotel in a good location marred by poor customer service from one individual - works am , black shirt"
Good location for museums , Anna was lovely , breakfast was a good choice and the family room was clean and large . Awful customer service from a chap in a black shirt who works mornings and likes his cigs more than service , mid 30s- 40s . Hotel is dated but clean , quiet considering it’s on a main road . The restaurant ambience is awful needs a complete refurb - we’d booked the meal deal but didn’t stay as the food wasn’t great - limp lettuce , burned child’s burger etc sticky tables , no atmosphere

07 Jun 2026
"Great service"
Helpful and attentive staff made our stay. Thank you!

05 Jun 2026
pennyhowarth
Cardiff, United Kingdom
"Great Hotel, Great stay!"
my partner and i stayed for one night in a Premier Plus room, the room was clean and tidy with a great shower.
We both slept really well too.
Breakfast was very good and my partner who is a coeliac was offered gluten free bread with her cooked breakfast which was great.
the staff were friendly and helpful and the manager was lovely to chat too and clearly very experienced.
it was great to see that the hotel had a bar area too.
we arrived at the hotel early and were able to leave our rucksacks in a locker while we went off for the day, this was very helpful.
I would thoroughly recommend staying at this hotel.

30 May 2026
"Half term museum & theatre break"
Just returned from a two night stay in London with my son. This hotel was a perfect location for exploring the Natural History & Science museums - an easy 20 minute walk away. It's also conveniently located for access to Earls Court underground station where we used the Piccadilly Line to easily access the west end and return to Kings Cross for our return journey home.
The hotel was great in terms of cleanliness and service. All staff were friendly, helpful and always on hand. Breakfast was fresh and hot. Our room was spacious and the air conditioning was very welcome in this recent heat wave. We also made use of the free left luggage facility on our final day. I would definitely return to this hotel as a London base.

25 May 2026
"Bed experience"
We came to reception approximately 3:30 to check in and there was a queue,only one person was doing check in,so we approached the 2 person who was free on deck .he was busy rolling his cigarettes, how ever he checked us in.we left and when we where going g out.we didn't se the sign which says pls press the button to open the door my colleague pull the door.the same person in a black shirt came aggressively and said u need to press the button don't put the door it will break
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