London Kensington (Earl's Court) hotel

Upon arrival the reception is self check in however this is only from 3pm, I’d paid to check in early and was stood waiting around while the receptionist was in the restaurant having a 10 minute conversation with other staff member, I knew this as I could see on the CCTV. We stayed in a family room, which was just about big enough to swing a cat in. The only bonus was the fact it had a bath. The paint was flaking off in the bedroom, the shower pipe was very rusty and the toilet roll holder was half full. I have stayed in my Premier Inns and don’t be staying here again.

The room had a window that could not be opened, and the heating could not be turned on. In the restaurant, there was warm milk for hot chocolate, but no hot chocolate powder. There were no toppings or cold cuts available for the bread at the breakfast buffet. Overall, the staff seemed really grumpy, negative and irritated. There were very few smiles, very little service, and above all, you felt more like a burden to them than a guest. It’s a shame, especially considering that the hotel is quite expensive. Make the English sound more natural Use a more polished review tone Clarify the breakfast complaint

The hotel is very well located, max. 5 minutes from the subway. The staff is very friendly, offering you all the support and information you need. The room is ok, the food is very good (even the chef came out to ask us if the food was good, if we needed anything). We thank the hotel manager Mrs. Marcela who offered us unconditional support, Svetlana, Marcel and the entire Staff. We look forward to coming back with pleasure!

We would like to say a massive thank you to Dawn, David and Victoria for going above and beyond to help us during a very stressful situation. After our train was cancelled unexpectedly, we suddenly found ourselves needing to arrange a room at short notice for our elderly relative, a toddler and a baby. It was a very stressful and worrying situation, but the kindness, understanding and support we received from these three members of staff made such a difference. They went out of their way to help us, showed genuine care and compassion, and made what could have been a very difficult experience so much easier for our family. Dawn, David and Victoria are a real credit to Premier Inn, and their excellent customer service deserves to be recognised. It is people like them who make a hotel stay memorable for all the right reasons. Thank you all so much for your kindness and for looking after us when we really needed it. You made a stressful situation so much better, and we are truly grateful. Premier Inn is lucky to have you! ❤️

A thoroughly disappointing experience at Premier Inn London Kensington (Earl's Court). Having stayed in many hotels, I genuinely struggle to understand how such basic standards of cleanliness, maintenance and guest comfort can be overlooked. The only positive aspect of our stay was the self-service check-in and check-out, which worked efficiently. Unfortunately, everything else left a lot to be desired. The room was dirty, the bathroom was in a shocking state of disrepair, and the pillows were exceptionally uncomfortable. Getting a decent night's sleep, arguably the most fundamental thing a hotel should provide, was unnecessarily difficult. Even the television was practically useless. Breakfast was another major disappointment. To be fair, the food itself was perfectly acceptable. However, the breakfast service was chaotic, poorly coordinated and appeared to have virtually no attention paid to basic guest hygiene. The lack of organisation and oversight made the entire experience unpleasant. I appreciate that Premier Inn is a budget hotel chain, and I certainly wasn't expecting luxury. However, cleanliness, functioning facilities, comfortable bedding and proper hygiene are not luxury extras. They are the bare minimum any paying guest should reasonably expect. This property fell considerably short of those expectations. The issues appeared to go beyond minor inconveniences and pointed towards a concerning lack of attention to maintenance and basic operational standards. I would not recommend this particular Premier Inn in its current condition, and I certainly wouldn't choose to stay here again without evidence of substantial improvements.