London Hendon (The Hyde) hotel

Oliwia greeted us with such professionalism and warmth. The check-in process couldn’t have been smoother she made everything feel effortless.

P absolute great stay, stuff friendly ,funny, gave plenty of information what was needed Breakfast had loads of options, hot food was hot ,

The rooms that we used in this Premier Inn, are nothing like the photo shown for this PI and bear absolutely no resemblance to any Lenny Henry adverts on TV - to say this PI is tired is an understatement and the price charged, as Coldplay were in town, was astronomical ! I attended a Deacon Blue concert in Glasgow last weekend and the Buchanan Galleries PI was palatial 7 stars in comparison and a quarter of the price.....something not quite right with charging policy !

Simple: Staff attitude, warmth and guest service at Check-in and Breakfast was 2*. No.welcome, read room number out aloud.at.rception, no details,.and took over five mins to find me.a.bedroom. At breakfast, I provided my.room.number, but a brief wave of a hand, that was my welcome and instruction from the person at the podium. He was clearly covering for a.late running colleague, so will give benefit of doubt - given that he checked me in the night before. Even when said colleague arrived for shift, no effort was displayed in achieving her job description. Apart from being present. Th room was lacking warmth in appearance and care. It was a double bed not kingsize. No major issue for one. But couple beware. Unless on honeymoon or it's your birthday, check when entering your room.if.you are used to and expecting a king sized offering. There was no welcome info in room,.no QR codes or info on the TV about meal times. When I asked at 2255 for a soft drink at the bar, I was told.it was closed and had to turn to.vending machine instead. It was the simple things that really were missing at this place: Unclear direction to the car park. No rear entrance from car.park to hotel Missing A4 poster holder/s in loft (clearly broken, removed and not replaced) Check in taking too.long and no additional info provided,.like 'welcome' or 'lifts behind you," Soft seating in reception area looked as though it has been dumped to store rather than used. The room was unwelcoming, and had a very strong smell of fake.air freshener from the air chill fan to headache level. Still has the "office toilet roll dispenser, because you might nick a loo roll" holder. Having worked in HR, the staff morale and attitude i would akin to being told you are part of a 'reorganisation that may.mean the loss of your job.... Because that it they way they actied. Whitbread.over all make significant profits. So doubt it is that. . However as someone that stays in excess of 60+ nights a year in hotels, I will give PInn a miss for the next couple.of months while they sort themselves out. As.for this PI,.bottom.20% of all, I say.

I had read the bad reviews about this place and was prepared but reading about it and actually experiencing it are two different things. We stayed at the Premier Inn Hendon for one night as we had an event 5 minutes drive. The proximity was the only positive of the hotel. The drive to the entrance does not belong to the hotel. It is for the gym next door. This makes dropping off people and luggage difficult. The parking is difficult. One has to maneuver around pillars to get to the carpark that is potholed and the spaces are tight. A short walk to the entrance. Thankfully it was not raining. The lift was in need of some serious TLC. The lift floor was dirty. The corridors were in poor shape. Checking receptionist was pleasant. The bedroom was smaller than other Premier Inn hotel bedrooms. The bed was comfortable. Shower was good. We had requested an early breakfast as need to get away early. We had a continental breakfast at 6:40am. It was good.