London Hendon (The Hyde) hotel

This is a Premier Inn and should be judged as such. It is tired and could do with a good clean and refurbishment. It is, however, not the worst I have stayed in. The bed was very comfortable. Location is great for the RAF Museum and for getting into London.

I stayed 3 nights on a business trip. Whilst the hotel itself is fairly basic the location was perfect. Amenities within walking distance, easy access to public transport. The Afghan cafe next door to the hotel was a solid 10/10. The staff were extremely helpful and accommodating, particularly the reception staff. Nothing was too much for the ladies on the front desk during my stay.

I genuinely don’t understand how this hotel occasionally receives five-star reviews—unless they’re based solely on staff friendliness, because the environment itself is anything but five-star. From the moment you step inside, you’re hit with the thick, lingering smell of cooking fat—not just in the canteen, but inexplicably wafting through reception. The corridors reek of must and neglect, and the floors are so sticky you feel like you’re walking across a pub carpet after closing time. It’s not just unpleasant—it’s unhygienic. The images speak for themselves: damage across the property, from battered baseboards to grubby tiles and questionable fixtures. The elevator panel looks like a DIY accessibility retrofit held together with tape. The bathroom shows signs of wear and minimal upkeep. And the carpets? A visual metaphor for the overall state—tired, stained, and in desperate need of replacement. There’s a total lack of cleaning throughout. Dust, grime, and signs of long-term neglect are everywhere. it’s a health and safety concern. Unless standards improve dramatically, this hotel needs more than a deep clean—it needs a full audit.

The queue was horrendous honestly considering it was a concert night having no self check in screens and one person on check in desk and they queue was 45 mins wait due to so many people waiting to be sorted

Booked in advance because we was going to Wembley that evening we booked in. We had to join a queue to check in & we waited in the queue for 55 minutes because they had no organisation!! We was panicking because of the time & being late to the concert. Absolutely awful time. Room was mediocre, it definitely hadn't been vacuumed, there was bits all over the carpet. Bathroom needs a makeover, well the whole room & hotel needs a make over. I had continental breakfast which was disappointing, not a great deal of fruit. Daughter had full English breakfast which she enjoyed. Staff very nice & friendly. So, would I go there again?.....no way! It was the booking in situation that ruined it. I gave 1 star for friendly staff.