London Hendon (The Hyde) hotel

Firstly the 2 stars are for the staff they were so warm and helpful and very very nice people The room as clean but there was a really musky smell in the whole hotel There was a homeless man asleep in reception at 2pm on a Friday afternoon The breakfast was a disaster, my kids love and can’t wait for the premier inn, shockingly this morning there was NO food at 9:30 am and not even busy Tiny bowls of food gone in seconds and just one poor lady working so so hard in kitchen It was just unbelievably poorly organised for Saturday morning But to stress the staff on duty Friday and Saturday were very hard working and very polite and nice

I tried from ten days before to book an extra night for the rate of £56 without getting any response through phone or email, on arrival I asked and was told to book on the website which had gone up to £124 the staff were quite dismissive and said there wasn't anything they could do. The hotel lsnt worth £124 per night. Also the car park is designated for hotel use only but you still have to pay, if it was public I would understand but a guest should not be charged extra to stay in the hotel car park.

Great for a weekend stay. I was made very welcome by very efficient reception staff who gave me clear advice on rooms, meal times and other things. I had an included meal and breakfast which was excellent and the service polite and quick. For a metropolitan hotel I think this one to be ranked as one of the best. It served my purposes perfectly and with easy free car parking immediately outside after 6.30pm until 8.30 it would be difficult to fault.

My reviews must seem so boring as I'm not one of these people that take photos of every little crumb and cobweb. I'm a realist and can understand a little weary and tear, not that I'm saying there were a lot of signs of it here. Just your typical Premier Inn with everything that you would expect. Yes they could offer nicer coffee than Nescafé but there's nothing stopping you bringing your own. There's a Sainsbury's just a short walk away for anything you might need. The most important feature this hotel has is air cooling and believe me it's effective. 31 degrees outside yet icy cool on the inside. The location isn't that great, Hendon Thameslink station isn't far away, about a 15 minute walk or a short bus ride. But definitely consider it if you want to save some money over the more central hotels and if you want to stay cool 😎

I recently completed a 7-night stay at your hotel and, overall, I was satisfied with the accommodation and service. However, I would like to raise a serious concern regarding the free WiFi provided during my stay. From the first day, I experienced persistent issues with connecting to the internet. Basic web pages would not load, and it was nearly impossible to send messages or perform even simple browsing tasks. I reported this issue to the front desk daily and even demonstrated the problem using my phone at reception. Despite this, the issue remained unresolved for the entire duration of my stay. Speed tests consistently showed a download speed of less than 1 Mbps, which renders the WiFi effectively non-functional. This is not just an inconvenience; it suggests that the so-called “free WiFi” does not meet even basic usability standards. What is particularly concerning is that I encountered the exact same issue during a previous stay at Premier Inn Harrow. This raises the question of whether the poor performance of the free WiFi is a deliberate strategy to encourage guests to pay for the “Ultimate WiFi” upgrade at £5 per night. If so, this feels misleading and unfair — more akin to coercion than a value-added service. I urge Premier Inn to thoroughly review the performance of its WiFi service and to hold its internet provider accountable. As a reputable hospitality brand, your commitment to guest satisfaction should include providing basic, functional internet access as advertised. Continuing to offer non-functional “free WiFi” not only damages trust, but also puts your brand reputation at risk. Thank you for taking the time to review this feedback. I hope to see meaningful improvements in the near future. Kind regards,