London Heathrow Airport Terminal 5 hotel

Very well-positioned for easy access to and from Heathrow Terminal 5. The check-in was easy and staffed by very pleasant, helpful people. Our room was very clean and tidy and had everything needed for a comfortable stay. We used the hotel restaurant for our evening meal and breakfast. The evening meal was good and the breakfast was excellent. The restaurant staff were fantastic.

I was greeted at the desk by lovely Crish so friendly and helpful, served by Alison in the restaurant very approachable and knowledgeable. Again met the amazing manager Michael. All your staff are amazing.

We had a lovely experience at the restaurant for an evening meal, thanks to Alison who provided excellent service throughout. He was friendly, attentive and welcoming, and really made sure we had everything we needed. Nothing was too much trouble, and he made the whole experience even more enjoyable. Thank you, Alison, for such great service! 😊

The hotel is not particularly convenient for Heathrow Terminal 5, despite being advertised as a suitable option for airport access. Although a local bus service is available, the buses are not equipped to accommodate suitcases, and we were actually refused entry onto one bus. As a result, a taxi is the more practical option, with fares to the hotel ranging from £25 to £40. On arrival, we had to check in using the self-service facilities, and as we were already running late, this was not the most convenient start to our stay. The overall condition and cleanliness of the hotel were disappointing. The carpets throughout the lobby areas were visibly dirty and bubbling, giving a poor first impression. The bathroom in our room was old and dated, with a shower over the bath, mould around the shower screen, and grubby bath panels and surrounding areas. Despite booking a room for two people, only one large towel had been provided. We did not notice this until the following morning, by which time we were short of time and had an early flight to catch, leaving us unable to request an additional towel. We raised our concerns regarding the cleanliness with the member of staff on duty when checking out. Overall, this was far from Premier Inn at its best. The hotel felt tired, dated and poorly maintained, with cleanliness standards that fell below expectations. Its location is also less convenient for Terminal 5 than the advertising suggests, particularly given the difficulties with public transport and the cost of taxis. Unfortunately, based on our experience, I would not recommend this hotel to anyone looking for a clean, comfortable and convenient overnight stay before flying from Heathrow Terminal 5. I would suggest considering alternative accommodation.

A Premier Inn is a Premier Inn - we booked as we were flying from T5 early next morning so it was simply somewhere to stay with no real expectations. However, our experience out performed our expectations in every respect. The room was large, modern, and spotlessly cleaned (with a view over the runway as an added bonus - but with no noise problems at all!) we arrived an hour before check-in officially opened due to M1/M25 miraculously having no hold ups - but this was no problem - we were checked straight into room. Check-in machines were available which we used, and which issue your key for you - but staff were on hand and very friendly - to make sure we didn’t have to battle against the machine. We didn’t eat at the hotel at all but there is a McDonalds right next door, and Indian restaurant 5 minutes walk one way and a nice pub 10 mins walk the other way. This will be our ‘go-to’ hotel for future Heathrow departures - especially at the cost which was exceptionally cheap by comparison with other hotels in the area