London Heathrow Airport Terminal 5 hotel

At a recent stay we booked 2 rooms. Our older children had one room and my wife and I had the other. One of the rooms smelled really badly. To me it smelled like it had been a smoking room previously. Obviously you cannot get the smell out of these rooms as it is in the carpet if has not been changed. The hotel refused to move the room as they were fully booked and as we didn’t highlight this on entering the room basically it was tough.

Very well-positioned for easy access to and from Heathrow Terminal 5. The check-in was easy and staffed by very pleasant, helpful people. Our room was very clean and tidy and had everything needed for a comfortable stay. We used the hotel restaurant for our evening meal and breakfast. The evening meal was good and the breakfast was excellent. The restaurant staff were fantastic.

I was greeted at the desk by lovely Crish so friendly and helpful, served by Alison in the restaurant very approachable and knowledgeable. Again met the amazing manager Michael. All your staff are amazing.

We had a lovely experience at the restaurant for an evening meal, thanks to Alison who provided excellent service throughout. He was friendly, attentive and welcoming, and really made sure we had everything we needed. Nothing was too much trouble, and he made the whole experience even more enjoyable. Thank you, Alison, for such great service! 😊

The hotel is not particularly convenient for Heathrow Terminal 5, despite being advertised as a suitable option for airport access. Although a local bus service is available, the buses are not equipped to accommodate suitcases, and we were actually refused entry onto one bus. As a result, a taxi is the more practical option, with fares to the hotel ranging from £25 to £40. On arrival, we had to check in using the self-service facilities, and as we were already running late, this was not the most convenient start to our stay. The overall condition and cleanliness of the hotel were disappointing. The carpets throughout the lobby areas were visibly dirty and bubbling, giving a poor first impression. The bathroom in our room was old and dated, with a shower over the bath, mould around the shower screen, and grubby bath panels and surrounding areas. Despite booking a room for two people, only one large towel had been provided. We did not notice this until the following morning, by which time we were short of time and had an early flight to catch, leaving us unable to request an additional towel. We raised our concerns regarding the cleanliness with the member of staff on duty when checking out. Overall, this was far from Premier Inn at its best. The hotel felt tired, dated and poorly maintained, with cleanliness standards that fell below expectations. Its location is also less convenient for Terminal 5 than the advertising suggests, particularly given the difficulties with public transport and the cost of taxis. Unfortunately, based on our experience, I would not recommend this hotel to anyone looking for a clean, comfortable and convenient overnight stay before flying from Heathrow Terminal 5. I would suggest considering alternative accommodation.