London Heathrow Airport T2 & T3 (Bath Road) hotel

At the end of our stay in central London, we decided to stay at the Premier Inn for 3 nights before flying home. Our decision was helped by the special promotion that gave us breakfast at the current room rate - a real bargain. Check in was good. Because we both had some walking difficulties, especially after I had injured my knee in the earlier part of our holiday, we asked for a room that did not require too much walking to and from the lobby. The person at the check-in counter, Adonia, was a real gem and went beyond the call of duty to get us such a room. However, when we got to our assigned room, we found that the bathroom had a bathtub rather than a walk-in shower. We were not sure that we could negotiate a bathtub, given our mobility difficulties but we thought we would give it a try since Adonia had gone out of her way to help us. However, when I attempted to get out of the bathtub, I slipped and would have had a nasty fall if I had not grabbed on to the shower rack to break my fall. I called reception to ask if we could be re-assigned a room with a walk-in shower. Imagine my dismay when the person on the phone gave me a lecture instead of any word of concern or sympathy when I told him about my fall. Instead, I was given a lecture about our earlier request for a room that gave us easier access and how was it now that we wanted another room. When I repeated that I had slipped, he grudgingly said that he could assign a room with a walk-in shower but it would have to be one quite far from the lobby. What could we do? We had a choice between safety and easier access. We chose safety and we found that the new room was almost the furthest from the lobby that anyone could find. But the walk-in shower met our needs well. Despite this earlier unpleasantness and the continued difficulty we had walking to and from the room each day, we had a good stay. The room was well appointed, a kettle and tea and coffe were provided and it was really quiet despite being so near the airport. The people we met were all very pleasant and we had a very sumptuous breakfast every morning. Service was impeccable in the restaurant. This review would have been a five-star review if not for that one person at reception who was less than gracious. Would we stay here again? Yes, because we believe that this person was an aberration rather than the norm in a nicely run hotel.

We stayed for a second time prior to an early flight from Heathrow T5. Despite being marketed as a hotel for T2/T3, the hotel is only a 10 min easy drive from T5 and 5 min drive from T5 long stay / priority business parking / pod parking, so don’t be put off by the name. The hotel has a huge car park and it’s about £20 for overnight. Premier inn room clean, comfortable, quiet and got a good nights sleep even though we were overlooking the busy Bath Road. Didn’t hear a thing. This hotel has a large restaurant, pub showing sport and costa coffee in the lobby so plenty to entertain you! Would recommend and will stay again.

A perfectly fine, dependable Premier Inn offer. Clean, efficient and a good nights' sleep. Food was very good actually, better than usual. Only disappointing bit was that they no longer offer park, stay and fly options. I stayed overnight due to having an early flight the following morning and not wanting to make the 2hr drive from home in the middle of the night. When I arrived I was told that I had to move my car off site at check out and couldn't leave it beyond my one night stay (I was only going to be away for 1 more night). So, by the time I'd got up and moved my car to an airport car park, then got the bus back into the terminal, I didn't really gain anything versus the 2hr drive, so I probably wouldn't stay again. I appreciate we are outside of the main holiday season but the Premier Inn car park was very quiet, and I feel this is a service they could bring back, even if just during off-peak times.

Excellent stay in a premier plus room close to Heathrow airport. Easy to get to on public transport with bus stop directly outside the hotel and regular buses at all times of the day and night to the Heathrow central bus station, as well as the shuttle service. Room was very nice with the coffee machine, fridge, wifi and chocolate - worth the upgrade. Pleasant bar area and good evening meal. Will stay again.

Good things ------------------- 1. Per night room charge is good 2. Location is good for public transport Bad things ----------------- 1. Add water dispenser in the floor or near the lifts. Water is the first thing when someone enters the hotel. Normal still water should be provided. 2. Please make stay extension process easy so that no need to book a separate booking. I booked for 02 Oct to 5 Oct with early check in but when I asked to add one more day then reception person asked me to book a new booking which I had done. When I came by 11:30 AM to reception for extension, the person asked me to come again by 3 PM as that room keys will be started with 3 PM. I told him its an stay extension and I already payed for early check in when booked for 2 Oct. Even I told that I just need the room for 6 hours till 6 PM of 5th Oct and booking is till 6 Oct 12 PM. Still 12 PM to 3 PM we have to be in the room as keys stopped working. This a trauma. 3. Your restaurants are having very few vegetarian food options and we are not allowed to have outside food in the lobby's dinning area. Family rooms are not having any small dinning tables. It is a very difficult situation that we have to go outside for food even when not feeling well. Please make some dinning area where we can have outside food.