London Hayes, Heathrow (North A4020) hotel

First I would like to say I can’t believe Premier Inn are using a site like this with their name on it! Location - not bad for London, close to Hayes and Harlington Station. Upon approach to the hotel and around the car park there are just bags of rubbish scattered, it looks disgraceful. The area around and people hanging around was quite scary. Check in easy and probably the best thing about the stay. Non friendly but straight forward and took 2 minutes. Reception staff are usually standing outside vaping or smoking and not really interested. Room - as you would expect, usual kettle, teabags etc. Bathroom stunk of urine, like overpowering it was vile. One towel for 2 people for 2 nights. Constant banging of doors under our room so didn’t get much sleep. Bar/Restaurant - just weird, bizarre and odd! You enter via a side entrance into a decent sized pub. One staff member and one cooking. We didn’t eat as we just didn’t like the vibe. Had a couple of drinks. Poor lad was running around like a headless chicken serving drinks and making desserts. I have never seen anything like it! Stood for 15 minutes just to try and pay for the drinks!!!! So would I stay here again…..absolutely not. Spend more and go elsewhere.

I would like to pay the tribute to the members of the staff the receptionists Mr AMIT and Miss Richelle. It clearly emerges that they are the extremely productive, effective, efficient, highly motivated, highly determined, proactive, interpersonal, confident and caring on their jobs. They both are the best examples to follow for thousands of us! They treat everyone of us with a radiant sincerity and a beautiful dignity and a profound respect. They treat everyone of us like their Soul and Last one customer. These two members of the staff are the special people who make good amazing things happen and who know and make the whole wide world changings for better! Thank you ever so much for training such highly professional supportive interactive staff! The mostly faithfully and gratefully Yours Mrs Zhanetta Rodgers

Amazing service both in reception and across at the restaurant. The receptionist knew we were going to wembley for a concert and went out of her way to print off directions and really helped us. Dominic at the restaurant was also awesome. He was very attentive and took great pride in his job. Great team!

We stayed at Premier Inn North Hayes, London from the 26th to the 29th of August while travelling to Wembley for the Coldplay concert, and it was an excellent experience. The manager, Mishel, was absolutely amazing—welcoming, professional, and especially wonderful with my three kids, which made the stay so much easier and more enjoyable. In the restaurant, Jade and Mags really stood out. They were incredibly attentive, friendly, and made sure we had everything we needed. The food was great, with plenty of selection to suit everyone. Overall, the combination of excellent management, caring staff, and good facilities made our stay very comfortable. We would definitely recommend this hotel and will be happy to return in the future. Harriet Callum Archie Oscar and Elliot

Had a fantastic breakfast with delicious food and truly outstanding service from Jade throughout!……………………………………..