London Hayes, Heathrow (North A4020) hotel

I stayed at premier Inn Hayes the grapes last night the one was dated the adequate a bit dusty and in some places a bit tired there wasn't ambient lighting that I'm used to seeing. The staff members are very friendly it took a bit of time looking up my reservation the reception is nice and clean and there is no lift at this premium just to make people with mobility issues away Car parking is £8.90 a night on the site parking You've got a pizza place down the road and across the road you've got McDonald's and you've got the SL9 bus like takes you into if we airport In my view to hotel is worse situated Would I recommend staying at this hotel yes I would but it could do a bit of an update

Great stay with Premier Inn. Mishel really looked after us, checked our rooms were ready and checked us in. Gave us all the info we needed. Thanks Mishel!

Massive thank you to Mishel who really helped us out with our rooms and got us sorted. Also cracked a few hilarious jokes! Felt very welcome and relaxed ahead of our busy 24 hours to the airport. Thank you so so much Mishel! You're an asset to the team!

I’d like to take a moment to highlight the exceptional service I received from Mishel at the front desk. Although my stay was over a week ago, I couldn’t let it go unmentioned , I was traveling and didn’t get the chance to share this sooner. Mishel is truly a standout. From the moment I arrived, she was warm, professional, and genuinely welcoming. Her presence alone brought a sense of ease and care that instantly elevated the atmosphere. She consistently went above and beyond, not just for me, but even for a guest I had over during my stay. She took the time to warmly congratulate them on their recent wedding, which was such a thoughtful and personal touch, it really showed how attentive and kind-hearted she is. To be honest, there were several things I wasn’t completely satisfied with during my time at the property, but Mishel’s outstanding service made all the difference. Her attitude, attention to detail, and sincere care made it easy to overlook the shortcomings. It’s rare to encounter someone who can single-handedly turn around an entire guest experience , but she truly did. I’m writing this review entirely because of her. Out of respect for the high standards she upholds, I won’t even go into the negatives, because she deserves full credit and recognition. I am truly sorry as I have misplaced a note I took from her name tag — I’m not sure if her name is spelt Mishel or Mishal. I truly apologise if I’m misspelling her name. Thank you, Mishel, your kindness and professionalism made a lasting impression. You truly made all the difference.

Amazing stay! Clean rooms, friendly staff, great service and perfect location. Highly recommended! I’ll definitely come back!