London Harrow hotel

My partner and I stayed here the night before we were going to see Oasis. Location - brilliant. Couldn’t fault it for getting to and from Wembley and London city centre. Food - cannot comment as we did not have any. We asked if we could decide on breakfast the following morning but was told they don’t take walk ins and we had to decide the night before so we didn’t bother. Cleanliness - absolutely horrific. On first glance it seems okay. Standard. On further inspection, the carpets were filthy, the curtains had what appeared to be vomit stains on them, there was blood splattered on the bathroom ceiling and dried blood/faecal matter on the towels. There was also mould in the bathroom. The hygiene was shocking and quite frankly a health hazard, really breaching all sorts of health and safety. Staff - on arrival the staff member was polite but limited interactions. On checking out, it was the manager and we raised our concerns to which he barely listened to or demonstrated any interest and provided a card to give feedback. Parking - we pre booked via the your parking app, and very reasonable in price. Barrier was up so not sure how secure it is but there is cctv cameras (again uncertain if these work) and ample parking that suited us. I would not be inclined to stay again, I felt sick after witnessing the filth and have attached photos. I have submitted feedback to premier inn and of course have not heard anything back.

I have stayed here several times (Premier Inn, Kenton Road, Harrow). The staff are extremely polite and helpful. The check-in process is usually very quick. The rooms are very clean and very comfortable. Most of the rooms I have stayed in previously, generally, have a good layout. Only one or two rooms had layouts that were not optimal. I have also had dinner at the adjoining restaurant a few times. Again the staff are helpful and polite. Food is good quality. The location is close to Kenton station and close to sainsburys too.

Fantastic stay at Premier Inn Harrow , amazing attention from all staff who catered for us so well as a group of 31 JW friends on a coach trip - Emilia and Priyesh and shafik were so helpful professional hard working and deserve praise . We had a separate room for our dining together and the tasty food was served so well . Breakfast buffet was brill too and catered for gluten free too . Two night stay in comfortable rooms , lovely clean bathroom with super shower and so clean. Thank you to all Highly recommend

Online check in email sent to me by hotel day before arrival so I promptly followed the steps.,Stated that I simply had to activate key card when I got there. Because it was before 3:00, I was not allowed access to room. Despite the room being ready, I had to pay extra for access before 3:00. This is not clearly stated during booking process. It’s a scam really to have to pay for a key activation for a room that is ready. Room was small, en-suite was pokey and not pristine. Shower had zero power.

The location is handy if you need the railway, tube, university or hospital. It is charmless, hot, stuffy, the internet never worked over 4 days and no offer of paying for the mobile wifi I had to use was made at all because 'the service is a free add on', despite this being a key reason why I booked it. The street was noisy. The 'air conditioning' is a heater, not a cooler and proved useless. The place felt tired and unloved although it was clean. I would only recommend this for its location and functionality. The rates change enormously through the week.