London Harrow hotel

Stayed for one night and have to say it’s gone downhill in the space of a year. Stayed in the separate block on ground floor. Smelled of damp in the room and generally unpleasant smell in the building and room. The rooms are not cheap then when you add in breakfast and car parking for one night (extra £20+) you could probably get a better hotel and nicer experience elsewhere. Long wait to get checked in and supplies in room were poor. Not even a basic bottle of water. Don’t think I’ll be rushing back soon. Only exception was the staff who were all pleasant and helpful including in the Beefeater pub next door.

It was my first trip outside Canada. Not sure how UK was but i had to admit that I had a really good experience from start to finish. The hotel was clean, comfortable, and offered great value for money. My room was spotless and the bed was very comfortable, which is really needed after a busy day exploring London. staff were friendly, welcoming, and always happy to help — their professionalism really stood out.

A mixed bag. Lovely staff, couldn't do enough to help. Asked for a room away from the trains, as they are very noisy. Got allocated one next to the trains. Changed rooms, and it was fine. The room was nearly ok...but..one of the bed lights was broken, the free wifi was very poor - kept drifting off and on. Had to go outside to use phone and the air fan in the loo kept going with a really loud noise - had to turn everything turned off to sleep. On the plus side the room we had - in the annex - was nice and quiet, and we slept quite well. A bonus was it was Diwali and lots of fireworks to watch - nice to see lots of happiness. As I say, the staff were very helpful, but it was a bit stressful waiting for the next thing to go awry.

Awful room was cold and heating did not work and bathroom smelt like smoke. It was very loud and the doors to the building were left propped open

On the positive side, the room was clean and the bed was comfortable. The receptionist was a very warm and helpful young man - polite and kind. However, beyond that there wasn't much that was positive. I understand that the room allocated to me may not have been used that much as the hotel was quite full for an NFL weekend, but the facilities were very poor. The TV was on a side wall making it hard to watch comfortably. There was no proper hot water. I couldn't wash properly in the sink because there was no plug, and the tap sprayed so my top got wet when using it. I have to avoid caffeine but there was no decaf tea or coffee provided. I brought my own tea bags which was just as well because what was provided was in a trendy perspex box that I couldn't open. There was no internet (it was down for some reason), which was incredibly annoying. There was no phone in the room so I had to walk all the way down to reception to ask about the internet. The lift wasn't working. Some of the lights in the room didn't work, which was awful because hotel rooms are always badly lit anyway. This is the 3rd time I have been to the Harrow Premier Inn and each stay has been worse. It was bearable for one night, but no more than that. Although it's convenient for Wembley, I will think very carefully before staying there again.