London Harrow hotel

Perfect location to Wembley just got back from OASIS. Friendly staff, fast check in, parking is available on arrival £9 night very reasonable for London. Plenty of food choices around. Breakfast was very good plenty of choices. Our room was super clean & comfy beds. Underground 5 min walk to hop onto for Wembley. Will definitely stay here again. Never heard the trains going past at night. Thank you

Great Location for going to Wembley Stadium was probably the only positive. I upgraded my stay to include Breakfast & Dinner for 2 nights, which wasn't cheap. The food at the Beefeater was average at best, staff refused to take my Scottish Bank note for my drinks. Which is terrible in this day & age. Every trader in the UK should be forced to accept every UK bank notes in circulation.

Close to the train station, the room was good and the bed was comfortable. The free wifi didn’t work, the bathroom was nice the shower worked but needs fixing as not all the water comes out the shower and the pressure is low. Good value for money. The trains go quite close to the hotel so if the window is open its a bit noisy, not a problem for us. The biggest annoyance was having to Walt across the road to reception every time we needed the aircon turned on or off. There is a display in the room but its controlled from reception. The reception was open 24hours which is excellent.

Amazing experience, nice clean and large rooms, quiet and breakfast was warm and scrumptious, slept really well and service was great too

Cars stolen from the parking lot - 2 in 1 week Broken car barrier Filthy room Aircon not working Kept awake all night by illegal activities in the room above Hotel is an UTTER DIVE Left the hotel early - not safe nor clean zero sleep - so no refund for the second night because I didn't test my son out for another lost nights sleep because (quote) "it might not have been the same people staying above you the second night, you didn't try it" KAITLYN customer service advisor is a stuck up, lying, arrogant, rude, impolite child with the worst customer service skills I have EVER come across. TALKS OVER YOU and threatens to terminate the call when you try to get a word in. Thankfully she agreed that the call was being recorded her end - so fingers crossed she will get some much needed training or (hopefully) a terminated contract. Clearly a very troubled young lady with attention and antagonistic issues. KAITLYN was happy for me to write a negative review - here you go kaitlyn :) SARAH (manager at customer services - last name refused) is a coward - wouldn't speak to me after asking TWICE and failed a promised call back the same day - (had to ask over 10 times) - after I asked not to deal with Kaitlyn because she was so rude. KAITLYN refused to let me know what the address was to write a written complaint (what!?), and tried to con me into accepting an offer from her in relation to the second night - giving me half the information. I would religiously use premier inn 4/5 times a year to stay in London - never ever again, purely based on the disgusting way my complaint was handled by Kaitlyn the cat (miaow) and Sarah the coward.