London Hanger Lane hotel

Do NOT book this hotel! You will be disappointed , i paid extra for a premier plus room, the WiFi does not work at all, i have been given 3 different codes and not one has worked. Also the hotel has a really really bad smell lingering in the halls, the Air conditioning does NOT work, every time you go out and come back the room is like a sauna! Stayed here lots before but this will definitely be my last time.

Good location for both the Central and Piccadilly lines. Comfy, clean and quiet room. Yummy breakfast with good service at breakfast.

Excellent Premier Inn. Good breakfast and excellent staff. Migma needs a special mention for service! Easy to get to from the tube in Hanger Lane and very competitively priced

Perfect location for going to Wembley stadium and London city.. its in the middle of both locations with public transport right on the doorstep.. the staff were very accommodating and really friendly.. I would definitely stay here again

I’ve stayed in many Premier Inn hotels, and am usually very happy with the experience. You know what you’re going to get, and they’re well priced, comfortable and convenient. Every time I’ve stayed in one I’ve received an email within a couple of days asking for feedback. Not this time though, which I think is the biggest tell. We stayed at Hanger Lane for a concert at Wembley Stadium, which proved to be more difficult to get to than anticipated. On arrival reception was quiet. I had checked in online and had a QR code to use at the self check in machine. The machine found my booking, but then kept saying there was a problem and wouldn’t complete it. Neither of the people on reception were paying any attention to this. Other people came in and failed too. I stood for a while at one desk, while the male receptionist was dealing with a customer. When he’d finished he walked away without a word and went through a door and disappeared. By this time, the queue for the female receptionist was out the door. I tried the other machine, with the same result, right next to her desk. She completely ignored what was happening - I must have been in the foyer for 15 minutes by now. I eventually spoke to her between customers and she said her colleague was back at his desk. So, I went back to him, and was checked in without any niceties. He asked questions very quietly so that I had to keep saying pardon, and he very obviously didn’t want to be there. You get what you pay for, but Premier Inns usually have much better customer service than this. The room was fine - I was just a bit peeved by the time I got to it. Breakfast the next morning was good. We were taken by surprise on our way back to our room, by a gentleman on reception actually greeting us with a ‘good morning’. Our expectations were low by this point. The journey to Wembley Stadium isn’t the best. It’s on a different tube line to the hotel, so a bus is your best option. Unfortunately, the roads were gridlocked due to an RTA so we had to walk most of the way in the end. We tried to get the bus back afterwards, but they closed the road outside the Stadium so the buses weren’t coming through, so we walked a fair way and then got an Uber, which was far from ideal at midnight. So, in summary I wouldn’t stay here again for two reasons; the customer service, and the transport links to Wembley Stadium.