London Hanger Lane hotel

Over in London for a Wembley Stadium concert, did 1 night stay, hotel on Hanger Lane was easy to find, congested waiting to get room check in at 3pm, but room excellent, staff helpful & breakfast super 👌

Great start of the day with very kind welcome from Indu after a good night sleep. Amazing view on illuminated Wembley Stadium Reception staff went above and beyond to sort out a mistake from Premier Inn Customers Service, while having a fully booked hotel... Not a small feast at all! Great location with safe parking!

We arrived and paid for early check in but we only arrived at 2pm which is 1 hour before normal check in. So you would think the room would be ready! No, the first room we got shown to was having work done to it, so back down to reception. They did apologize and got us another room (fare enough) the second room, the window was broken. You could open it very wide (the window says on it “will not open for safety”) the show also leaked all other the floor (which coincidentally that was what they was fixing in the first room) I understand that it might be a very busy hotel but too many things are being overlooked. The only reason I stayed here was because it was close to Wembley Stadium. There are plenty of other hotels closer, I’ll stay there next time. Very disappointing

We were very happy with the rooms and services in this hotel. Especially the service at breakfast by Migma. She was very friendly and helpful.

I stayed at the Premier Inn Hanger Lane Hotel for 7 nights and unfortunately this was the worst hotel experience I have had. After a 4.5-hour journey, we arrived exhausted and were greeted at reception by Rexi, who was rude, unwelcoming, and unhelpful. No information was provided about the hotel facilities, breakfast, or directions to our room. There was also an unnecessary disagreement regarding parking charges, which made no sense considering I also work for Premier Inn at another site. I had booked interconnecting rooms, but the sofa beds were blocking the connecting doors, meaning me and my husband had to move heavy furniture ourselves just to access the rooms properly. When I later asked for the manager’s details regarding the parking issue, the same receptionist refused to provide them and responded arrogantly, saying I could “speak to the manager tomorrow morning when he comes in wearing a suit.” Completely unprofessional. The only positive experience was with duty manager Lola, who was understanding and apologetic about the issues we faced. As I am pregnant and travelling with an 8-month-old baby, I explained that I needed to take breakfast to my room due to managing my baby, checking my blood sugar levels as I have GD, taking medication, and pregnancy needs. Lola said this should be fine, but the next morning another staff member rudely refused to allow it, despite me paying for unlimited breakfast. I was left feeling embarrassed, unsupported, and extremely upset. Having my room cleaned was also disappointing. I was initially told my room would not be cleaned because I “hadn’t stayed long enough yet,” despite travelling with an infant and needing bins emptied, towels changed, and basic hygiene maintained. Throughout the stay, multiple staff members were rude, dismissive, and lacked basic customer service skills. I repeatedly tried to speak to the hotel manager but was constantly told to “come back tomorrow morning when he will be in.” I am genuinely disappointed and disgusted by how my family and I were treated during this stay. I would not recommend this hotel to anyone. I have worked for Premier Inn for 5 years, and after being treated like this, I find the whole experience absolutely disgusting. The staff at this hotel clearly need proper customer service training again.