London Hammersmith (Ravenscourt Park) hotel

Had to move rooms as my room was like a sauna & the aircon was blowing out hot air. Got moved to a bigger room on the other side which was lovely, only criticism is the aircon is rubbish. On full speed i could blow more air than what came out of the unit. Maria on reception was lovely in sorting me a fan, she also sorted out my car booking as soon as i arrived. One of the nicest receptionists in a Premier inn

Spoke to Maria on reception - she was very friendly and helpful and was quick to assist us with checking in which was very much appreciated. Thank you ☺️

Amazing service! Maria was very helpful. Came for one night, very helpful at the check in desk, we got the biggest room :)

The worst stay I've ever had at a Premier Inn. I arrived back at the hotel after being at a gig nearby to find I could not access my room. After investigation from staff it was determined that the batteries had failed in the door lock, I was told that there was nobody available to fix this, and I would not get access to my room until the next morning. I find this totally unacceptable, surely it can't be that difficult to change the batteries, why can't all staff be trained in this, I can't be the first person this has happened to!! So I now had no access to any clean clothes, my post gig snacks I had intentionally kept for the occasion, my iPad, or my phone charger. I was put in the only room they had left (what would have happened if they did not have any rooms available?) which smelt terrible, and had lights that flickered like a 90's rave. It was now very late, so I decided to get up at 9 (into my smelly gig clothes) as surely this will have been dealt with as a priority first thing, but no. I then had to find a member of staff, and wait while they chased up the maintenance person to fix the lock. The staff, apart from not prioritising this first thing in the morning, did their best, and I understand that there was very little they could do the previous evening, but I find it incredible that such a large prominent company like this does not have any processes in place for such eventualities. Very disappointing.

Not the best stay in a premier inn i have ever had! Staying for 5 days. Refused 2 rooms one for a foisty smelling bathroom and bedroom, 2nd for being smaller than Harry Potters cupboard! 3rd time lucky. Room was okay, bedroom air con was good. No plugs by bed, no lamp. Poor lighting in bedroom. Very small wardrobe space! Huge bathroom. Bathtub was grimy, losing enamel mildew and mould around the handles. Colleague couldn't turn off his shower, another couldn't use sink as plug wouldn't move, water was tepid. (Probably as the water that wouldn't turn off ran off the hot) staff told me it was an converted office block from the 50s which made sense to the random size of rooms. Breakfast was okay. Staff are extremely pleasant.