London Hammersmith (Ravenscourt Park) hotel

Went as it was the closest chest premier inn to Wembley as I went to see Luke combs with my siblings. Sadly this hotel I will try avoid next time as the room was the most unclean room I’ve seen in all the premier inns I’ve stayed at. First room had mould in bathroom and foot handle screws coming out. The second room we got places in had no air con and a stand alone fan that was caked in dust, the tv behind it was dusty as well. The tops of the curtains were very dusty or mouldy. The bathroom had a very weird smell to it and the bedroom was very old and not the same as other premier inns I’ve stayed in. I was very disappointed in all this but knew I wouldn’t be staying in the hotel much. The breakfast was good despite the lack of seating for a hotel that is 13 floors it was very lacking for seating. The staff was very lovely despite all the negatives of the stay.

Surrounded by great restaurants. Came early and asked could we pay for early checkin. Was told nothing was available. Waited from 11 to 2 then had to leave before check in. Lobby smells like dirty grease. Carpets in rooms are torn. Cupboards are peeling. Everything is grungy and grubby and staff extremely unhelpful. Would never come back here, in fact it has put me off Premier Inn.

Hotel was an excellent price for the area. The hotel is looking a bit dated, but can’t help that, it’s an old tower block. It seemed understaffed, especially at dinner time. The air conditioning is barely functioning. My room was around 30c all night. I asked other guests to see if it was my room, but they reported similar, so consider that if travelling in hot weather. I am a big fan of premier inn, but this was the worst experience I have had. Mainly because I feel the staff were overworked and stressed. Meal time was a disaster They forgot to tell me which kids items were out of stock. It’s not a problem for an adult, but when a tired 5 year old hears they can’t have the fish bites they wanted, meltdown and tears follow. They also argued with me about my medium steak. The chef decided to report back that it was medium cooked, after not even checking the slice. I will let the internet be the judge, I will Post it below. Personally I feel with some epi and CPR, I could have brought daisy back to life. TL:DR. Hotel great price, rooms too hot, staff overworked and argumentative

Location: Very close to Ravenscourt Park underground station. It is huge, high rise building, you cannot miss it. Don't get off the underground at Hammersmith which is a long walk away. In a nice area which feels safe and peaceful but very convenient. Reception: There is a small reception area. It is not always attended but someone will appear if you press a call bell. Staff are excellent, very friendly and helpful, led by a wonderful lady called Maria who is very attentive and service minded. Room: Our room was on a high floor. The whole hotel really needs to be renovated, fittings, furniture etc. are worn and not in a great condition. Our room and bathroom were both small and in need of renovation. This is reflected in the lower price you pay. The bed was comfortable and the room was quiet. Breakfast and restaurant: Served in the ground floor restaurant. Self service with a limited but sufficient choice of food and drinks. We ate one evening in the restaurant and the food was good and very reasonably priced. Conclusion. The hotel is very well located in a quiet area. The whole building and bedrooms badly need to be refurbished and updated, but this is reflected in the lower price compared to other nearby Premier Inns. If you want a cheap hotel base with good staff in a very convenient location, this will be fine for you. But if you are looking for something modern and more luxurious this will definitely not be for you. We have stayed here twice and it suits our purpose as a well located, cheaper price, base in a hotel run by a large chain. We would return.

First red flag, was check in, staff asked for full payment when we arrived, however we had paid in full when we booked. Didn’t sit comfortable with me. See photos for the state of room! Headboard was absolutely disgusting, think ingrained dust, almost thought it was a feature. The room and bathroom were in a terrible state of disrepair. We have contacted premier inn, however since we didn’t raise with staff at time of stay, no compensation given. We didn’t complain, check-in was late, we were unpacked and didn’t realise the extent of issues until the next morning. We thought what the point comprising as our experience with staff in check was not a positive one. Also no staff on the at check in area when we left. Safe to say, won’t be back