London Hammersmith (Ravenscourt Park) hotel

Catch shows at the Apollo and the Lyric down the road, or head to the boutiques and cafes of Chiswick

TripAdvisor Traveller rating:

2,096 reviews

Guest Rating:

4.5

Based on 2,016 surveys

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255 King Street, Hammersmith, London W6 9LU

Sat Nav Directions: W6 9LU What 3 Words: ///clues.wisely.pads

Directions: Exit M4 (J1), Chiswick roundabout, follow signs to Chiswick A315, towards Hammersmith. Hotel is situated on the right after the car dealership.

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Transport and local information: Next to Ravenscourt Park Tube Station 0.25 mile
Close to Earls Court and Olympia
Easy access to Heathrow Airport
Paddington Train Station 4 miles

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Hotel Parking:

Chargeable on-site parking available on a first come, first served basis at £16 per 24 hours. This car park is managed by Euro Car Parks.

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1-5 of {{2096 | number:0}} reviews

16 Sep 2020

LOUHEP

Kidderminster, United Kingdom

Trip Type: Family

"Good location but shabby room"

Sadly worst Premier Inn i have stayed in. Faulty intermittent shower, room not soundproof, bed uncomfortable. The only plus was that it was clean. On site parking limited at £16 for 24 hrs. Did not use for breakfast so cannot comment on food. Many cafes and restaurants on the same street and 5 mins walk to Ravenscourt tube station.

15 Sep 2020

duomo2

Taunton, United Kingdom

Trip Type:

"Zero customer service"

At first there were only minor problems, such as only one key card being issued, the TV remote not having any batteries inside, no phone to call reception for help, insufficient pillows, etc. The real problem started at night, my husband was kept awake by the air conditioner dripping onto his head all night. The pillows, bedding and mattress were soaked. I complained to reception in the morning, the lady manager said the maintenance team were in and could fix the air-con and asked if I wanted to change rooms. I declined, as we were only staying for one more night and I didn't want to move everything. I told her the bed was wet, and asked for all the bedding to be changed as the mattress was wet too. This was agreed. I return to the room in the evening and nothing was done, no one had entered the room. I complained again and as I was leaving in the morning I didn't change rooms, instead asking for extra bedding to lay over the wet mattress. I emailed customer service when I got home and only received a generic response two weeks later saying they are not responding to emails. I am not cross about the air-con, machines malfunction. I am not cross about the non-existent maintenance visit, that also happens. What I am cross about is the fact that I clearly stated that the mattress was wet and still nothing was done. And to top it all off the customer service department ignores customers! I have been a loyal customer of Premier Inn for many years and I have to say that this experience was the worst I have ever had. Broken promises, refusal to engage with customer complaint, no service whatsoever. Absolutely shocking. I will definitely be looking at other providers next time I am planning a break.

13 Sep 2020

andrewbJ7514SA

Trip Type: Couples

"A GOOD NIGHT'S SLEEP.... RUBBISH"

My partner and I stayed at the Premier Inn Hammersmith on 11th to the 13th of September 2020 We were awoken at around 2.50 am on the Sunday morning by the guests staying next door who were being extremely loud and using abusive language. It sounded like there were around 4 people in the room. I phoned down to the reception to complain. Using my mobile, as there was no phone in the room,only for the receptionist to show little interest. She sighed and said she would get someone to investigate the matter, but no one arrived. This lasted around 2 hours and we could not get any sleep. I find this very unprofessional and will be very reluctant to stay at a Premier Inn in the future. Their customer service is useless and all emails are ignored. THINK TWICE ABOUT BOOKING WITH THIS COMPANY.

9 Sep 2020

I253CJgiovannip

Trip Type:

"Nice stay"

Stayed for 4 nights, arrived super early for check in but staff at reception were extremely accommodating, and let us get our room. They did not clean the room during our stay, don't know why. Maybe because of cononavirus.

27 Aug 2020

andrea290489

Preston, United Kingdom

Trip Type: Couples

"Few days away."

Fantastic few days away with my fiancé staying at Premier Inn London Hammersmith, staff are friendly and helpful. Was good to see that they provided take away meals that you could take up to your room. The hotel was within walking distance to Hammersmith underground so was easy to get to London. Massive thank you to the receptionist who made us feel very welcome during our stay cant remember her name. We stayed 24th to 26th august 2020. Thank you also to the breakfast staff aswell.

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Hotel description Get a bird's eye view of the capital from Premier Inn London Hammersmith, with incredible views across the Thames to the Shard and Southbank. Just hop on a tube and the city's at your feet, from Hyde Park to Oxford Street, with direct public transport links via the District Line. And you needn't venture far from your nest to see Hammersmith's own bright lights - the Apollo, Westfield Shopping Centre, Olympia and Earl's Court are minutes away. And once you've arrived, you'll find everything you need for a dream stay: a tasty restaurant, peaceful rooms and oh sso-com bed

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