London Greenford hotel

I stayed at this hotel with my family and was very disappointed with the experience. The cleaning service was far below expectations – our room was not properly cleaned, and basic standards of hygiene were not maintained. On top of that, the lady from HR who was sitting at the reception was extremely rude and unprofessional when we raised our concerns. Hospitality should be about making guests feel welcome, but unfortunately, this was not the case here. I do not recommend this hotel to families looking for a comfortable and respectful stay.

Booked this place for its proximity to Wembley Stadium. First impressions? The building had that charming “vintage”, the kind where you’re not sure if it’s historic or just tired. Entered our room and were immediately greeted by half a curtain rail chilling on the chair like it was waiting for room service. Clearly the room had been cleaned but this was ignored. We pushed it back on ourselves, because apparently this was a Build-A-Room experience. Just missing the Allen key and IKEA instructions. We would have spoken to staff but they were busy due to multiple people staying for the event at Wembley stadium. Cleanliness was okay, and the surrounding areas were fine, nothing to write home about, but also nothing that made us want to run home. Now, the staff? Smiling, helpful, and somehow keeping it together despite the influx of people. Would we stay again? Maybe. But we’d probably scroll past it on Booking.com a few times first.

Clean, friendly and efficient service, and convenient location for travel by train. Was able to request additional towels and other bits as needed. Would stay again.

This was my second stay at the Premier Inn London Greenford while visiting for a Wembley concert, and once again it didn’t disappoint. The location is ideal – close enough to Wembley for an easy journey, but far enough away to escape the post-concert crowds. As before, the staff were friendly and welcoming, and check-in was smooth. My room was spotless, quiet, and the bed incredibly comfortable – exactly what I needed after a long night at the stadium. I felt completely at ease travelling solo, which is important to me. Breakfast was a good start to the day, and having the restaurant and nearby shops makes everything convenient.

Me and my wife are very happy with our stay. Well looked after by the folk in the reception. I recommend the breakfast. Will book again!