London Greenford hotel

Stayed in this premier 4 years ago Better experience. Sub standard cleaning now Mouldy shower curtain No hand towels or bath mats left Plenty of bath towels No extra blanket in room No facility to purchase water from a vending machine Smell of cannabis in hallway.

The hotel looked tired and shabby from outside, it could do with a spruce up. Parking is invaluable in this area and plenty of spaces, just make sure you register your registration at reception. The room was large, clean and spacious, bathroom was large and mostly very clean. The plughole in the sink was completely blocked with hair which is not acceptable and was actually really quite gross ( room 36 ). All in all a good stay. Would stay again if in the area. Just needs a bit more attention to the little things.

I stayed at this hotel with my family and was very disappointed with the experience. The cleaning service was far below expectations – our room was not properly cleaned, and basic standards of hygiene were not maintained. On top of that, the lady from HR who was sitting at the reception was extremely rude and unprofessional when we raised our concerns. Hospitality should be about making guests feel welcome, but unfortunately, this was not the case here. I do not recommend this hotel to families looking for a comfortable and respectful stay.

Booked this place for its proximity to Wembley Stadium. First impressions? The building had that charming “vintage”, the kind where you’re not sure if it’s historic or just tired. Entered our room and were immediately greeted by half a curtain rail chilling on the chair like it was waiting for room service. Clearly the room had been cleaned but this was ignored. We pushed it back on ourselves, because apparently this was a Build-A-Room experience. Just missing the Allen key and IKEA instructions. We would have spoken to staff but they were busy due to multiple people staying for the event at Wembley stadium. Cleanliness was okay, and the surrounding areas were fine, nothing to write home about, but also nothing that made us want to run home. Now, the staff? Smiling, helpful, and somehow keeping it together despite the influx of people. Would we stay again? Maybe. But we’d probably scroll past it on Booking.com a few times first.

Clean, friendly and efficient service, and convenient location for travel by train. Was able to request additional towels and other bits as needed. Would stay again.