London Farringdon (Smithfield) hotel

Slippers, toothbrush and toothpaste are not included compared to other hotels. I think you need to bring your own or purchase it separately.

Very disappointing stay. Room had a visibly dirty shower with an obvious full on bacterial growth in the shower cubicle that must have been there for many days - towels were also in the cubicle and fully wet and the smell was foul. And when I complained, the manager became confrontational, accused me of lying and repeatedly told me he could make me leave if he wanted as he had all the power. I was eventually moved to another room after I remained calm while he was yelling, since he believed his "volume" would make me scared, the attitude and experience was unacceptable. As a regular Premier Inn Business customer, this was easily my worst experience with the brand. I will stop business with the brand as if their managing staff can be "intimidating" and threaten me and as a final straw their helpline that you can escalate complaints does nothing since I haven't checked out...ohh and obviously the "manager" declined to receive any complaints as he told me to fob off and I won't get anywhere with a complain as he will change the narrative :D :D (scary times, we are living in)

We have had a mixed experience with restaurant service since we arrived in London. For example, we ate dinner at Gordon Ramsay’s Bread Street Restaurant at 22 Bishopsgate last night. It was almost 3 hours from the time we arrived to the time we finished our main courses. We didn’t order dessert because we didn’t want to add another hour to the evening. We felt ignored and under-served (1 bottle of water for 3 people…never replenished, no light on the table so when they took the lights down we were completely in the dark). This is completely opposite to the service we received at the hotel’s restaurant. Riza was an absolute gem. He was friendly, attentive, and we felt completely taken care of. Thank you, Riza, for caring about the people seated at your tables!

Hotel was okay. Certainly met our basic needs. We were here for 10 days. Our room did have an unpleasant odor, but it was very hot and it seemed to improve when we ran the airconditioning. We are one night at the restaurant, food was surprisingly good. We had excellent service from Riza! He was a pleasure.

I stay here regularly for my visits to St Bart's Hospital, as it's just across the road. I've never had a bad experience - touch wood!! The staff here, without exception, are amazing. A particular mention to those on reception, an absolute credit to the company. Nothing too much trouble, friendly and knowledgeable. Always make me feel welcome. The bed is so comfortable, and the same thing with the pillow. All in all, a really high standard.