London Farringdon (Smithfield) hotel

Stayed here two nights for business. I have stayed at Premier Inn’s dozens of times. The booking is always through a corporate booking agent. The booking has never included breakfast. On checking in I was told breakfast “was sorted”. I was surprised, so I confirmed “it’s included in the rate”, “yes” was the reply. I was not asked to authorise any charges. Our corporate supplies a virtual credit card. I didn’t have breakfast on the first morning as I had early meeting. I did on the second, only because it was included. No point expensing a breakfast when one was included! After checking out I get an invoice of charges emailed. 2 x £12.99 breakfast charges added. I have tried to resolve with Premier Inn who advise the agent provided a note about adding breakfast, but they won’t share this (and this has never happened before). I strongly feel this was deceptive verging on fraud. I have since found out the sale has happened to another colleague. Very poor practice. And the customer service has been exceptionally poor trying to resolve. I failed. I’ll avoid this hotel in future and urge business travellers with a similar arrangement to beware!

The rooms were clean , the beds comfy and where it was the noise wasn’t a problem The breakfast was lovely and enough available, had 2 evening meals the pizza was yummy the prawn dish the second night a little disappointing The reception staff when above and beyond so friendly and helpful would definitely go back again

The hotel was centrally located and was only a short walk from Farringdon station. I stayed as a group with another adult and two children. We all slept really well. The beds were comfy, hotel was very clean and the surroundings were very quiet which was amazing for central London! The breakfast was fantastic and catered to even the fussy eater. We would happily stay there again.

The location was an easy 20 min walk from Liverpool Street Station. Clean, quiet and spacious room, friendly staff that answered all of our questions.

Great location for St Barts Hospital & also St Paul’s Cathedral. There’s a no 46 bus that runs directly to & from the hotel to St Pancras / King’s Cross & Paddington Stations. Great if you need to go to the hospital & need an overnight stay in a hotel. They even provide a breakfast box for you to take away should you be fasting prior to a hospital appointment. The reception staff were great & changed our room as we did not like the one offered. It was level -1 with the window level with the street pavement. We moved up to level 6. Slightly smaller but a much better position. Staff in the restaurant with very helpful & friendly. In particular, Riza. Such a kind, gentle hearted man. A credit to your team. He couldn’t do enough for us and made us feel valued as a customer.