London Farringdon (Smithfield) hotel

It was good and staff were friendly.

Awful! Booked a standard room and was allocated a room WITHOUT A WINDOW! Apparently a standard room can be without window with no advance warning! We found it claustrophobic! When you book a cruise you have option to book a windowless cabin which is cheaper! The option! When did this change!? Premier inn now classes windowless rooms as standard! Do not book if you want or expect batural daylight!

Dehlia at reception really was the highlight of my stay. She is everything you want when you check in at a hotel, warm friendly and chatty. Give her a raise! Following this, to give the guests scratch cards whit a free starter and to go down later and be thrilled for this and be ready to order more on top of it, to be told that this only applies when you order a main course is really gross. I find that to be incredibly cheap and tacky. It really changed my thoughts on this chain of hotels. The room is really really cold and I find this in the majority of premier inn hotels. I really don't know how the heating system really doesn't works properly. I think they need to invest in this. For this to be London prices and definitely not budget , the room really needs to reflect this more. There are many marks and smudges everywhere on walls and furniture, lamps don't work properly etc. No free water in the room. Next time I'll find somewhere else. This is just a very budget hotel with London prices.

We stayed here as a family of four for 3 nights and 4 days, and overall, we had a really lovely stay. From the moment we arrived, the staff were incredibly friendly, kind and helpful. Everyone we interacted with was welcoming and happy to help, which made a big difference, especially when travelling with two children. We didn’t have any major problems during our stay, and the hotel’s location was absolutely great for exploring the city. The only thing that could have been better was the housekeeping. I had to ask twice, including going to reception in person, to have the bed sheets changed. It was a little disappointing, especially with children, and I think this is an area that could definitely be improved. That said, it didn’t take away from the overall experience. The hotel is well located, the staff are lovely, and the price is very reasonable for what you get. For us, the value for money definitely paid off. We left with a very positive impression and would happily stay here again on another trip. 💜

Checked in at the desk to make sure i was allocated an accesible room. Poor explanation and signage left me rolling around the hotel for 30 mins trying to find step free access to my room, getting stuck in narrow corridors with no room to turn around. 5 heavy doors between reception and my room with no power assist opening seems like a huge access oversight for the route to an accesible room. No power opening on accesible room door either, this is no simple hurdle for a wheelchair user. Room accesible once in, apart from the emergency cord being on the side of the bed you cant get a wheelchair down the side of to transfer into bed. Room cleanliness was questionable at best, thick dust on head board, bedding wrong size for bed lead to an uncomfortable, cold night's sleep. Rubbish under the bed. Sleep was uncomfertable and cold due to bed being made (poorly) with a duvet, bottom sheet and mattress protector being way too small for the bed, with a right size, half empty duvet cover. Bathroom wetroom was decent with rails and a shower chair, as well as a roll under sink. The roll under sink was leaking, which did lead to it leaking over your knees if using a wheelchair, and only one towel for a room booked for two.