London Farringdon (Smithfield) hotel

Very convenient for the tube with both Farringdon and Barbican nearby by so really handy to get about, also only 2 stops from King's Cross which was great. We were at a show at the Barbican which was a short walk away. The area felt safe. We had a family room which was spacious, the bathroom could of done with a refresh and the tiles a scrub. The staff were all friendly and really helpful with directions etc. We will definitely stay here again.

As usual Premier Inn did not disappoint. We had a good time here and everything was exactly as we expected - so no complaints at all. Staff were friendly and efficient and if you have stayed here before you know the rooms are clean and bed is good.

The hotel is well situated near tube stations to hop on and off to explore London. Didn't use the bus but bus stops are close by too. There are convenience shops, cafes etc within a walking distance if you choose not to get food at the hotel. Air con and blackout curtains were welcomed after a busy, hot day in London and noise was blocked out efficiently despite there being building works nearby - didn't hear a thing!

Slippers, toothbrush and toothpaste are not included compared to other hotels. I think you need to bring your own or purchase it separately.

Very disappointing stay. Room had a visibly dirty shower with an obvious full on bacterial growth in the shower cubicle that must have been there for many days - towels were also in the cubicle and fully wet and the smell was foul. And when I complained, the manager became confrontational, accused me of lying and repeatedly told me he could make me leave if he wanted as he had all the power. I was eventually moved to another room after I remained calm while he was yelling, since he believed his "volume" would make me scared, the attitude and experience was unacceptable. As a regular Premier Inn Business customer, this was easily my worst experience with the brand. I will stop business with the brand as if their managing staff can be "intimidating" and threaten me and as a final straw their helpline that you can escalate complaints does nothing since I haven't checked out...ohh and obviously the "manager" declined to receive any complaints as he told me to fob off and I won't get anywhere with a complain as he will change the narrative :D :D (scary times, we are living in)