
03 Jul 2026
"Mixed experiences"
Stayed two nights for a conference nearby. Perfect location especially to one who travels through City Airport, just around the corner from the DRL-Elizabeth line connection. Friendly staff. Nice breakfast - would be even better with cheese to put on toast. No issue with the cleanliness or quietness of the room itself. On the second morning unfortunately noticed a bug walking on the bedlinen upon waking up. Had been feeding with blood on squeezing. On close examination then found one discarded skin in the bathroom. Reported to staff who promised prompt attention.

03 Jul 2026
anchesprepares
London, United Kingdom
"Lack of service and welcome made for a disappointing stay"
The welcome was minimal and there were several disappointing aspects during our stay.
The room was comfortable and quiet enough. We were staying two nights for a city break and theatre visit but when we returned after our day out on the second day the rooms had not serviced at all. The beds were left unmade, the room had not been cleaned, nor towels replaced, and used cups remained unwashed. For a city break of more than one day this was very disappointing. Nor were there new tea bags or milk cartons provided. On mentioning these shortcomings as we departed we were told that we should have told Reception that we would have liked our rooms serviced!!!
I have never experienced this before in any other hotel and I have always thought this type of service was a give standard. One reason given was COVID. That was six years ago!!!
I doubt whether I shall stay at a PREMIER HOTEL again - certainly not for a stay exceeding one night…

19 Jun 2026
"Victoria shone!"
Great location for my reason of being in london...Hotel itself was good clean tidy suffient rooms food was of good quality and drinks range pretty good ..but staff were the exceptional particularly Victoria who worked in the bar restaurant ...she could teach quite a few people some things when it come to how to deliver great customer service. Well done Victoria!

18 Jun 2026
Tessa Y
Leigh-on Sea, United Kingdom
"Recommended"
Stayed for one night for a hospital visit. Very good location with St Paul’s, shopping centre and the Tate modern within a short walk.
Hotel was clean and very comfortable, very quiet at night and I had the best sleep!
Restaurant was welcoming, dinner was ok, nothing to rave about. Breakfast however was great with plenty of options.
Staff all very welcoming and friendly.

16 Jun 2026
"Very nice hotel"
Our second stay at this hotel, after a great first stay, last year. Perfectly located for The Barbican and lots of lovely restaurants. Near St Paul's too, so a good central location. The staff are all very welcoming. Checked in early (a small fee to pay for this). It's clean, the rooms are pretty spacious (for a London hotel), and the beds are very comfortable. Breakfast has a good choice of hot and cold, but tables could be cleared a little quicker (two servers didn't seem enough to keep up with this on a Sunday morning). All in all, we would certainly recommend this hotel. There is good disabled parking outside, as well as buses.
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