London Enfield hotel

For 12 years we've stayed at this hotel as a meeting point for our Regimental contingent attending the Cenotaph in London, and for 11 of those years the restaurant and bar staff,Kelly H,Caroline and Caren amongst others have made our stay very enjoyable due to the care and attention to detail they provided,to say it ran like clockwork is an understatement, nothing was to much for them, it was the reason we returned year after year but alas,all good things come to an end,this year was a shambles..the newly refurbished bar and restaurant looks fantastic and that is the only positive...our normal Saturday evening pre Cenotaph drinks in the bar and sitting down at 8pm to eat was a long wait for food that sat under a heat lamp far to long..9.26pm I received my meal,the batter on the fish was rubbery and chewy,10.15 I received my dessert...its disappointing that the efforts of the staff over the past 11 years have been severely let down if not eradicated by the new ownership and refurbishment of the place,unfortunately this has led to the large majority of us deciding to go elsewhere next year and that is upsetting for both us and the girls we've grown fond of and class as dear friends...we will miss them but certainly not the poor service and the quality of the food being served.

My husband had an hospital appointment early in the morning so we decided to stay overnight. We came in the evening and had a meal. We have stayed in many Premier Inns and this one was a very large one, we thought the restaurant would be a bit soulless. We were very surprised to find a warm friendly atmosphere. Particularly Kelly the hostess who was extremely friendly and helpful with all the customers and made everyone feel welcomed. She couldn't do enough. So for us, instead of being an evening to get over, we had a truly enjoyable evening.

Came with my partner for an overnight stay to attend a hospital appointment the following day. So not exactly expecting fun...The hotel was very comfortable (as always with Premier Inn) but our meal at the "Commercial" was outstanding. Five star. Individual touches that matter - parmesan with my linguini for example. Our waitress Kelly attended our every need. Very memorable.

The refurbishment to the restaurant is amazing the staff are fantastic at making you feel at home and welcome, I could write a review for each individual staff member in the restaurant but it would say the same thing Couldn’t ask for a better set of staff who made my stay so enjoyable. I would give each and everyone of when 5 stars

We enjoyed our 3 nights' stay. Meliz and Lily looked after us very well in the restaurant. Friendly check-in staff too. Shame about the Halloween 'ghost' by the entrance to the restaurant - in particular its awful 'tune'...