London Enfield hotel

Thank you as always MARJAW DORA and KELLY

Very nice welcome by Dora Lacey. Our booking for 4 adults and 2 children became 2 triple rooms. But Dora nicely changed them for us as needed, when we were checking in. She sorted us for parking, room , facilities and with the kids. We were very tired after a loong drive and she just made our day by providing us with such a warm welcome 🙏 we'll obviously book there again.

I am writing to formally complain about my stay at your Premier Inn Enfield hotel on Saturday 14 April, At approximately midnight, and for a duration of around two hours, there was a significant disturbance directly outside the hotel, on the road and blocking the entrance to your car park. Over 50 cars gathered, with large groups of युवs racing up and down the road, smashing glass, shouting, and creating excessive noise. Several vehicles were fitted with modified exhaust systems that sounded like explosions or fireworks. During this time, your reception staff contacted the police on multiple occasions (2–3 times), and I, along with several other guests, also called to report the disturbance. While I appreciate that this situation may be considered outside of your direct control, I was extremely concerned to be told by hotel staff that this type of incident occurs frequently—reportedly as often as every other week. If this is indeed a regular occurrence, I strongly believe this information should be clearly communicated on your website or at the time of booking. Had I been aware of this risk, I would not have chosen to stay at this hotel. As a result of the disturbance, I was unable to sleep and felt extremely unwell and fatigued the following day. This experience falls far short of your advertised promise of a “great night’s sleep guaranteed.” Additionally, it appears that the current handling of these incidents is ineffective. On this occasion, when the police arrived, the vehicles dispersed, only to return approximately 15 minutes after the police left. I would urge you to work more closely with local authorities to implement a more lasting solution—whether that involves a stronger police presence, traffic calming measures such as speed bumps, or other preventative actions. Most importantly, however, I believe you have a responsibility to inform potential guests of recurring disturbances of this nature before they make a booking. I would appreciate a full response to this complaint, including what steps you intend to take to prevent similar incidents in future, and what compensation you feel is appropriate given the disruption to my stay

Been staying during the week for last 2/3 weeks. Staff exceptional, namely Dora and Sevi, staff members always help with any queries and sort out parking issues you may have.

The hotel is tired and run down and dirty. Cheap and last resort