London Eltham hotel

Step back in time at Eltham Palace, visit Avery Hill Park or explore time and space at the Royal Observatory

TripAdvisor Traveller rating:

404 reviews

Certificate of Excellence

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738 Sidcup Road, Eltham, London SE9 3NS

Sat Nav Directions: SE9 3TJ What 3 Words: ///park.dunes.ally

Directions: From South Circular Road, take A20 Sidcup Bypass until you reach Fiveways, where Sidcup Road meets Green Lane Premier Inn Eltham is situated on the corner and the entrance to the car park is on Green Lane.

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Transport and local information: New Eltham Train Station 0.7 miles
Eltham Palace 2 miles
Well Hall Pleasaunce 2 miles
Avery Hill Park 2 miles
Royal Observatory Greenwich 6 miles

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Hotel Parking:

Chargeable on-site parking is available at £10 per 24 hours.

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1-5 of {{404 | number:0}} reviews

8 Sep 2020

ninas744

Welling, United Kingdom

Trip Type:

"Best sleep EVER!!"

On arrival the hotel has provided hand sanitiser to ensure your safety comes first. When checking in the receptionists Kim and Louise where so accommodating, friendly and helpful. They explained how the hotel is happy to cater food but you have to eat in your room but breakfast is served downstairs. This also included any beverages. Protective sheets are up to ensure social distancing is respected. Would highly recommend staying here! Kim and Louise you ladies are awesome and made my stay so pleasant! You catered for all my needs and I hope to see you again soon!

31 Aug 2020

michelletQ4223EX

Trip Type:

"Non Service at breakfast... TERRIBLE"

Stayed At the hotel with my 3 yr old son, went to have breakfast on the 2nd day we stayed, absolutely terrible non service, we stood in the restaurant waiting for a member of staff to seat us, or just tell us something, Now waiting for 25 mins... we got nothing we were ignored, told nothing... the staff looked at us, and said nothing, soo rude... we found a table ourself, which needed to be cleaned... staff looked at us, and still said nothing customer service was soo poor, after being ignored for over 30 minutes, and a hungry toddler we walked out and went to the local cafe for a lovely fry up. TRAIN UP YOU'RE STAFF

9 Aug 2020

Yelda E

London, United Kingdom

Trip Type: Solo travel

"Amazing stay so comfy and peaceful"

I stayed here whilst moving into my new home and was impressed by the staff especially Dale he was amazing an so welcoming! I will defo be back it was quiet/peaceful and so pretty.The hotel was very clean and spacious the rooms were so nice and cool in the extremely hot weather I cannot wait to visit again as I loved it! I even extended to three nights when I was only meant for one as I enjoyed it so much. Highly recommended!

17 Mar 2020

S9376NCkays

Trip Type:

"Perfect for visiting family"

Great hotel when visiting family in Eltham. Had a really good night's sleep in a really comfortable bed. Love that the room had a mirror with hairdryer and a light so that you can see what you are doing!! Few restaurants opposite. £10 for parking, which was fair with a very reasonably priced, good hotel.

12 Mar 2020

G645ERelaines

Trip Type: Couples

"Premier Inn, New Eltham"

I visited this hotel on 6 March. I have visited the hotel before and have also raised a complaint before but clearly Premier Inn have not taken any action on the complaint. The location of the hotel is the most suitable for the purpose of my visit. On arrival at the hotel the receptionist was not particularly friendly or welcoming. Guests have to pay £10 for overnight car parking. I asked if once I had paid did that guarantee a parking space for the duration of my stay but was informed that no spaces were guaranteed. Therefore if I went out and came back late and couldn't find a space, I would have paid for 24 hours parking for nothing! When I raised the question the reception staff were rude and said I would have to take it up with the council as the hotel did not own the car park. And then walked away from me, mid conversation. I have previously complained about the poorly trained staff who are rude and not well informed. I have also complained that the hotel always seems to be understaffed. At breakfast next morning the situation was redeemed by Dale who couldn't have been more helpful and friendly in the restaurant. He clearly showed the qualities that I would expect from employees in this service industry. It would be good if Premier Inn could take this matter in hand, look at the staffing situation, the training of the staff and the car parking situation and give staff authority to deal adequately with complaints without being told "you will have to take that up with customer services". They rely on the fact that people cannot be bothered to follow up complaints with faceless staff in a call centre.

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Hotel description At Premier Inn Eltham, we're just 2 miles from the magnificent Eltham Palace, where you can step back into 1930s decadence. If you fancy a leisurely stroll, we're minutes from the tranquil green Avery Hill Park and just 20 minutes drive from the Royal Observatory, where you can journey into space from the comfort of your seat. If you're headed towards the fast-paced City instead, we're also handily located less than a mile from New Eltham train station, with direct trains to London taking approximately 20 minutes. Sit down to a sumptuous dinner at our in-house Thyme restaurant, before relaxing in style in one of our new- generation bedrooms, featuring an impressive 40" flat screen TV, bright modern bathroom and slumber-inducing kingsize Hypnos bed.

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