London Eltham hotel

Step back in time at Eltham Palace, visit Avery Hill Park or explore time and space at the Royal Observatory

TripAdvisor Traveller rating:

402 reviews

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738 Sidcup Road, Eltham, London SE9 3NS

Sat Nav Directions: SE9 3TJ What 3 Words: ///park.dunes.ally

Directions: From South Circular Road, take A20 Sidcup Bypass until you reach Fiveways, where Sidcup Road meets Green Lane Premier Inn Eltham is situated on the corner and the entrance to the car park is on Green Lane.

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Transport and local information: New Eltham Train Station 0.7 miles
Eltham Palace 2 miles
Well Hall Pleasaunce 2 miles
Avery Hill Park 2 miles
Royal Observatory Greenwich 6 miles

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Hotel Parking:

Chargeable on-site parking is available at £10 per 24 hours.

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1-5 of {{402 | number:0}} reviews

17 Mar 2020

S9376NCkays

Trip Type:

"Perfect for visiting family"

Great hotel when visiting family in Eltham. Had a really good night's sleep in a really comfortable bed. Love that the room had a mirror with hairdryer and a light so that you can see what you are doing!! Few restaurants opposite. £10 for parking, which was fair with a very reasonably priced, good hotel.

12 Mar 2020

G645ERelaines

Trip Type: Couples

"Premier Inn, New Eltham"

I visited this hotel on 6 March. I have visited the hotel before and have also raised a complaint before but clearly Premier Inn have not taken any action on the complaint. The location of the hotel is the most suitable for the purpose of my visit. On arrival at the hotel the receptionist was not particularly friendly or welcoming. Guests have to pay £10 for overnight car parking. I asked if once I had paid did that guarantee a parking space for the duration of my stay but was informed that no spaces were guaranteed. Therefore if I went out and came back late and couldn't find a space, I would have paid for 24 hours parking for nothing! When I raised the question the reception staff were rude and said I would have to take it up with the council as the hotel did not own the car park. And then walked away from me, mid conversation. I have previously complained about the poorly trained staff who are rude and not well informed. I have also complained that the hotel always seems to be understaffed. At breakfast next morning the situation was redeemed by Dale who couldn't have been more helpful and friendly in the restaurant. He clearly showed the qualities that I would expect from employees in this service industry. It would be good if Premier Inn could take this matter in hand, look at the staffing situation, the training of the staff and the car parking situation and give staff authority to deal adequately with complaints without being told "you will have to take that up with customer services". They rely on the fact that people cannot be bothered to follow up complaints with faceless staff in a call centre.

2 Mar 2020

Lucy L

Surrey, United Kingdom

Trip Type:

"Unhelpful Staff who did not care about us at all"

Last year I stayed approx 10/15 times at the Premier inn in Sidcup and Gatwick. I always had a superb experience with food such as evening meal or breakfast. Good staff who were willing to help. I found the staff at Eltham unhelpful and uncaring having spent the evening in church for Mass for my father who had passed away. When I called customer services I felt that Zain didn't care either so what was the point in complaining. I suggest go to SIDCUP Premier Inn were I gave 5 star

29 Feb 2020

jeankent

kent

Trip Type: Couples

"Great stay"

Had a great night as we booked in because of attending a wedding,we were so surprised at the friendly helpful staff and nice clean comfortable room plus a great breakfast could not fault this place and many thanks to you all

24 Feb 2020

Happijac1

Southampton, United Kingdom

Trip Type: Business

"Overnight stay with dinner and breakfast."

Very quiet, clean & comfortable with great food. A good nights sleep in a great room where heating/temp can be decided by the individual. Parking was great as was the location for business in Lee. Friendly and helpful staff. Thank you.

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Hotel description At Premier Inn Eltham, we're just 2 miles from the magnificent Eltham Palace, where you can step back into 1930s decadence. If you fancy a leisurely stroll, we're minutes from the tranquil green Avery Hill Park and just 20 minutes drive from the Royal Observatory, where you can journey into space from the comfort of your seat. If you're headed towards the fast-paced City instead, we're also handily located less than a mile from New Eltham train station, with direct trains to London taking approximately 20 minutes. Sit down to a sumptuous dinner at our in-house Thyme restaurant, before relaxing in style in one of our new- generation bedrooms, featuring an impressive 40" flat screen TV, bright modern bathroom and slumber-inducing kingsize Hypnos bed.

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London Eltham hotel

Step back in time at Eltham Palace, visit Avery Hill Park or explore time and space at the Royal Observatory

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