London Edgware hotel

I have went on a vacation with my family to London I have stayed at Edgeware Premier Inn the staff have been really kind and generous towards me and my family and very helpful when we needed help the food was really good quality for a really good price the service was excellent

I booked 3 rooms at this hotel months in advance for my family who were coming for my son’s engagement. The main reasons I chose this place were its convenient location and the fact that it’s a well-known name. Unfortunately, the experience was nothing short of disastrous. On the day of check-in, the hotel had no power. We were told it would be back in a few hours, but when we returned around 9 pm, there was still no electricity. Every surrounding building had power, and I live nearby, so I know this wasn’t a wider outage. Shockingly, the hotel had no backup generator, no contingency plan, and the staff were unhelpful and provided no useful information. They made no effort to arrange alternative accommodation, even though there was a major event at Wembley Stadium and hotels everywhere were fully booked. In the end, my guests had to stay at my house — which completely defeated the purpose of booking in the first place. After numerous phone calls, I eventually got a refund, but there was no apology or acknowledgment of the mental stress, inconvenience, and disruption caused. My advice: steer clear of this place, no matter how tempting the location or brand name may seem.

Standard of accommodation was good, received the best customer service from Marla who gave us all of the info we asked about

Great place to start, close to the tube station. Breakfast great value for money. A very comfortable stay, beds were very comfortable Jimmy was great and very helpful

Lovely staff, very friendly and helpful. Room was clean and bed was comfy. Floorboards from the room above were very very noisy, woken both nights by the people above literally just moving around their room