London Docklands (Excel) hotel

Arrived to a warm welcome from Cynthia on reception desk and a very pleasant check-in experience. Premier Plus room was excellent and had air conditioning, which was a Godsend. Restaurant service good and food reasonably priced. Great bar service from Aqsa. Would definitely recommend.

We met a range of employees during our stay (reception, bar, restaurant, housekeeping and security) all were very friendly and keen to assist. It was very busy Saturday night and staff were juggling reception and bar to help guests as quickly as possible, with one team member staying beyond the end of his (midnight) shift. At breakfast the restaurant was extremely busy but again the team worked really hard to ensure all guests were served quickly. My only grumble (at Premier Inns in general) is that although vegetarian and vegan options are listed on the breakfast buffet menus you usually have to specially request, so end up eating on your own rather than making your hungry family/friends wait too. The room was as per the usual Premier Inn standard; great shower, comfortable beds, air con, clean. Free parking was an enexpected bonus - which came in handy as our car had a flat battery so we stayed longer than expected. The team welcomed us back inside for drinks even though we had already checked out. I hope Premier Inn management appreciate what a hard-working team they have at this hotel!

Really nice hotel in a great location. We came to have a weekend in the city - this hotel was brilliantly located. 5 minute walk from the DLR & therefore links to all of London. Nice restaurants within 10-15 minute walk. Obviously the excel is a few minute walk away. There is some noise from the planes taking off from London city but this does stop overnight & as I have several plane fans in the family this was a benefit not a problem. All staff really lovely, friendly and helpful. Hotel very clean & welcoming. Breakfast great as always. Parking free so great to use as a base & only a few minutes off the A406.

What a find! 5 mins from London City Airport, good price, quiet room with all you need for overnight stay. Bed comfy, room spotless and extra pillows. Friendly welcome, great meal, for quality service and price. Done it again Premier Inn, we will revisit this one!

This was by far the worst hotel experience I’ve ever had. The breakfast was revolting – stone cold, tasteless, and looked like it had been reheated for the third time. The eggs were like rubber, the sausages were dry and cold, and the whole setup was just depressing. When I asked who cooked it, a staff member told me it was the manager – some guy named Terry. If that’s true, it’s honestly laughable. He should never be allowed near a kitchen. Stick to checking people in – even that might be too much for him. The room was filthy – hair in the sink, stains on the sheets, dust everywhere. I’ve stayed in hostels cleaner than this. The reception staff were clueless and moved at a snail’s pace. No one knew what was going on, everyone looked lost, and I genuinely started to wonder if anyone was actually trained to work in hospitality. This place is a complete joke. I wouldn’t stay here again if it was free. I wouldn’t recommend it to my worst enemy. If you’re reading this – go somewhere else. Literally any other hotel in the area would be a massive improvement over this disaster. Avoid. Avoid. Avoid.